Customer Success Business Analyst

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success Business Analyst Role

Step into a pivotal position as a Business Analyst within our Customer Success Organization’s Business Operations and Insights team. Your expertise in data analysis and process optimization will directly contribute to shaping strategies that enhance our customers’ experience and drive organizational success. This role offers an exciting opportunity to work with cross-functional teams, dive deep into data storytelling, and create actionable insights that truly make a difference.

What makes this role interesting?

As a Business Analyst, you'll enjoy:

• Turning data into impact: Use your analytical skills to uncover trends and insights that improve decision-making and enhance performance across the Customer Success Organization.
• Collaboration at its best: Partner with teams across the business to solve challenges and deliver on shared goals, while also presenting your findings in ways that influence action.
• Innovating processes: Be the one who identifies opportunities for automation and efficiency, ensuring we work smarter, not harder.
• Shaping customer strategies: Dive into customer segmentation and forecasting to drive targeted approaches that improve engagement and retention.

If you're looking for a role where your contributions fuel innovation and drive real impact, this is the opportunity for you.

Here’s how you’ll be making an impact:

In this role, you’ll play a key part in:

• Enabling informed decisions: Present complex data insights to technical and non-technical audiences, empowering leaders to take action.
• Improving efficiencies: Identify and streamline processes to make data more accessible and impactful for the entire organization.
• Driving customer-centric outcomes: Support engagement and retention strategies by delivering accurate forecasting and tailored customer insights.
• Upholding data excellence: Maintain the highest standards of data quality and reliability to support our long-term goals.

Your work will have a tangible effect on how we support our customers, achieve revenue goals, and continuously improve the way we operate.

We’re looking for a teammate with:

A background that sets you up for success: A bachelor’s degree in Business, Finance, Statistics, Data Science, or a related field.

Proven experience: 2+ years in data analysis, preferably in a SaaS or Customer Success environment.

Technical know-how: Proficiency with Qlik Sense or similar tools (SQL, Tableau, PowerBI), plus advanced Excel and PowerPoint skills.

Communication skills that shine: The ability to clearly present insights to both technical and non-technical stakeholders.

The location for this role is:

USA – King of Prussia, PA or Waltham, MA

If you’re detail-oriented, motivated by problem-solving, and excited about transforming data into actionable insights, we’d love to have you on the team.

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

·          Genuine career progression pathways and mentoring programs

·          Culture of innovation, technology, collaboration, and openness

·          Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $60,000 to $80,000 USD per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.