Manager of AI Automation

Job Summary

A company is looking for a Manager, AI & Automation, Customer Experience.

Key Responsibilities

• Build and optimize AI Agent flows across various channels to resolve customer inquiries while maintaining brand voice
• Design automation workflows throughout the customer experience tech stack for tasks like ticket triage and order lookups
• Monitor AI performance and establish QA programs to assess success across customer interactions

Required Qualifications

• 4+ years of experience in customer experience, operations, or product management roles, preferably in e-commerce
• 1-2+ years of hands-on experience with AI and conversational automation tools
• Experience with conversational AI platforms and helpdesk software
• Strong analytical skills with data analysis and reporting tools
• Experience managing knowledge management systems and content workflows