Service Representative, Remote

Job Summary

A company is looking for a Service Representative, Payment and Inforce Funding (Remote).

Key Responsibilities

• Process IGO and NIGO cases accurately using various systems while adhering to regulatory standards
• Analyze case complexity and determine appropriate routing for resolution
• Handle sensitive communications and document inquiries from customers and financial associates

Required Qualifications

• High school diploma required; college degree preferred
• One to three years of customer service or financial service industry experience preferred
• Proficiency in office computer software, including email, word processing, and spreadsheets required