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Care Manager

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.
LSSI is hiring full-time Care Manager, Monday through Friday from 9am to 5pm. The Care Manager position is responsible for coordinating care and services throughout the transition process for assigned Williams/Colbert Class Members. Responsible for navigating any changes at the system/individual level, communicating clearly with relevant parties and advocating on behalf of Class Members to resolve conflicts and gain access to services in order to ensure a safe and expedient transition into independent living in the community.
Benefits and Perks:
LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages: 
  • On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet. 
  • Competitive salary based upon relevant education, experience and licensure. 
  • Salary $53,000-$56,000/Annually. 
  • Opportunity for advancement. 
  • Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours. 
  • The paid training you need to learn, grow, and succeed! 
Essential Functions: 
  • Review Comprehensive Assessment with Class Member and/or Guardian and provide discharge recommendations for Class Member.
  • Complete initial intakes, including DHS documentation such as Comprehensive Service Plans and Risk Assessment and Mitigation Strategies.
  • Ensure compliance and a safe transition into independent living for the Class Member, including completion of the Transition Checklist.
  • Provide post-transition care monitoring, including home visits at interval identified by DHS.
  • Complete Critical Incident Reports and ensure compliance with Care Manager and QA deliverables identified by DHS.
Position Qualifications: 
  • Master’s degree required.
  • 1-3 years of clinical experience preferred.
  • LCSW or LCPC preferred.
  • Excellent written and verbal communication skills.
  • Experience in Crisis Intervention & De-escalation. 
  • Excellent communication, organization, presentation and pc/computer skills (including proficiency with Microsoft Office – Outlook, Word, Excel and PowerPoint) along with other related software.
  • Transport self to/from assigned nursing facilities, transport clients to/from appointments as needed, comply with traffic laws/regulations, strong commitment to safety, good navigational skills.
  • Position requires valid IL driver’s license and insurance, required.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.  
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CEO of Lutheran Social Services of Illinois
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Average salary estimate

$54500 / YEARLY (est.)
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$53000K
$56000K

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What You Should Know About Care Manager, Lutheran Social Services of Illinois

If you're passionate about making a real difference in people's lives, Lutheran Social Services of Illinois (LSSI) is welcoming a full-time Care Manager to join our dedicated team! As a Care Manager, you will play a crucial role in coordinating care and ensuring a safe transition for Williams and Colbert Class Members into independent living. This is a Monday to Friday position, operating from 9 am to 5 pm, where you will work closely with individuals in need, navigating the complexities of their care. You’ll be the advocate that Class Members need, communicating effectively with all parties involved to resolve conflicts and ensuring access to necessary services. Your efforts will directly impact the community, helping families build brighter futures. LSSI prides itself on being a supportive workplace, offering benefits like flexible paydays, competitive salary ranging from $53,000 to $56,000 annually, and comprehensive packages including healthcare options, up to 26 days of paid time off, and a 403(b) plan. With LSSI, you’re not just taking a job – you're taking a step into a rewarding career where you can truly thrive. You’ll receive training that empowers you to succeed and develop professionally. Join us in this fulfilling endeavor to bring healing and wholeness to those we serve!

Frequently Asked Questions (FAQs) for Care Manager Role at Lutheran Social Services of Illinois
What are the responsibilities of a Care Manager at Lutheran Social Services of Illinois?

As a Care Manager at Lutheran Social Services of Illinois, your main responsibilities include coordinating care and services for Williams and Colbert Class Members, advocating on their behalf, and navigating their transition into independent living. You'll be expected to thoroughly review assessments, create service plans, and monitor post-transition care to ensure compliance with safety checks and regulations.

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What qualifications do I need to apply for the Care Manager position at LSSI?

To apply for the Care Manager position at Lutheran Social Services of Illinois, candidates must possess a Master’s degree along with preferred clinical experience of 1-3 years. Holding an LCSW or LCPC license is also required, as well as strong communication and organizational skills, and a valid Illinois driver’s license.

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What benefits are offered to Care Managers at LSSI?

Lutheran Social Services of Illinois offers an attractive benefits package to its Care Managers that includes on-demand flexible paydays, competitive salaries ranging from $53,000 to $56,000 annually, healthcare insurance, generous paid time off, and opportunities for career advancement, among other perks.

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Does LSSI provide training for new Care Managers?

Yes, Lutheran Social Services of Illinois provides comprehensive paid training for new Care Managers. This training ensures that all team members are well-equipped with the necessary skills and knowledge to succeed in their roles, empowering them to provide the best possible care for clients.

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What is the work schedule for the Care Manager role at LSSI?

The Care Manager position at Lutheran Social Services of Illinois follows a standard work schedule of Monday through Friday, from 9 am to 5 pm, allowing for a balanced work-life dynamic while fulfilling essential duties in the community.

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What is the salary range for a Care Manager at LSSI?

The salary range for a Care Manager at Lutheran Social Services of Illinois is between $53,000 and $56,000 annually. This is contingent on relevant education, experience, and licensure, ensuring that you are compensated fairly for your skills and contributions.

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Is prior clinical experience required for the Care Manager position at LSSI?

Yes, while prior clinical experience is preferred, Lutheran Social Services of Illinois does look for candidates with background knowledge or experience in crisis intervention and de-escalation techniques, giving you a solid foundation to succeed in the Care Manager role.

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Common Interview Questions for Care Manager
Can you describe your experience with case management in a Care Manager role?

When answering this question, share specific examples of your previous case management experiences, detailing how you've advocated for clients and coordinated care services. Discuss the techniques you used to navigate transitions for clients and how your actions positively impacted their lives.

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How do you handle conflicts between service providers and Class Members?

Explain your approach to conflict resolution, emphasizing your communication skills and experience in mediation. Provide an example of a past conflict and how you successfully facilitated a solution that prioritized the Class Member's needs and upheld their rights.

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What strategies do you use for effective communication with Class Members and their families?

Share your communication strategies, such as active listening and empathetic engagement. Offer an example of how you managed to build trust and rapport with a Class Member or their family, highlighting the importance of clear, compassionate communication.

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Can you give an example of a successful transition you facilitated for a Class Member?

Select a specific case where you effectively managed a transition for a Class Member. Discuss the steps you took to prepare the individual and their family, the challenges you faced, and how you overcame them to achieve a successful outcome.

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What tools or software have you used for documentation and case management?

Mention any relevant software you've utilized, emphasizing your proficiency and how these tools have improved your workflow. Discuss your organizational skills and how these tools enhance communication across various service providers.

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Describe a situation where you had to conduct a home visit.

Detail the circumstances surrounding your home visit, including your preparation and the objectives for the visit. Explain how you ensured the capture of necessary information and followed up on specific care needs for the Class Member.

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How do you prioritize tasks when managing multiple cases?

Discuss your prioritization strategy, such as assessing urgency or impact on health and safety. Provide examples of how you've successfully juggled multiple cases without compromising the quality of care.

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What role does documentation play in your work as a Care Manager?

Highlight the importance of thorough documentation in maintaining compliance, tracking progress, and facilitating communication among team members. Discuss your approach to documentation and how it has contributed to better outcomes for clients.

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What steps do you take to ensure compliance with regulatory requirements?

Explain your knowledge of relevant regulations and the procedures you follow to ensure compliance. Highlight your attention to detail and proactive approach in identifying potential compliance issues before they arise.

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What inspires you to work as a Care Manager at LSSI?

Share your personal motivations for seeking a role in care management, focusing on your passion for advocating for others and contributing to community well-being. Relate your answer back to LSSI's mission and values to demonstrate alignment.

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MATCH
VIEW MATCH
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 24, 2024

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