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Territory Manager - Phoenix North

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

A Territory Manager is responsible for securing new business and managing a sales area independently, often remotely from Kestra main offices. This position contacts and consults with a variety of clients in a mixture of clinical settings. In addition to direct sales responsibilities for a given territory, the Territory Manager provides training, on-going product service and support, and assistance in the reimbursement process.

ESSENTIAL DUTIES

* Responsible for the sales and ongoing support of Kestra products

* Consistently meet or exceed quarterly and annual sales targets as well as performance-based objectives

* Grow and develop trusted partner relationships with key accounts and stakeholders within the territory in a professional and ethical manner

* Prepare quarterly Business Plans and present to Regional Sales Leadership

* Ensure responsible and appropriate use of budgeted expenses by adhering to Kestra policies and procedures

* Attend key exhibits and conventions, as required

* Coordinate patient interaction with Clinical Advisors and Customer Care team

* Provide key feedback and information in a timely manner to appropriate internal stakeholders

* Work closely with leadership across the Sales and Marketing Teams to successfully implement market strategies

* Manage sales cycle from introduction to product delivery

* Build long-term partnerships from sales calls

* Manage pipeline of customers

* Proactively maintain positive client relationships

* Respond to client issues and complaints

* Maintain records and sales data

* Adhere to Pledge of Confidentiality

o Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

* Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.

* Integrity: Commitment, accountability, and dedication to the highest ethical standards.

* Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.

* Action/Results: High energy, decisive planning, timely execution.

* Innovation: Generation of new ideas from original thinking.

* Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.

* Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

EDUCATION/EXPERIENCE REQUIRED:

-Minimum 3 years of documented successful sales experience in the medical space

-Experience with Challenger Sale, SPIN, or like sales model

-Demonstrated strong business acumen

-Excellent written and verbal communication skills

-Valid drivers license in state of residence with a good driving record

-Ability to consistently work remotely

-Must be able to achieve credentialing for hospital system entry including, but not limited to:

o Documentation of vaccination and immunization status

o Pass background check

o Pass drug screening testing

o Review and agree to hospital policies and procedures

o Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety

PREFERRED EXPERIENCE:

-Minimum 5 years demonstrated experience with Cardiac Rhythm Management devices or calling on interventional cardiology

-Bachelor’s degree in business administration, sales, or marketing

-Experience selling to Cardiology and/or Electrophysiology practices

-Experience within the Cardiac or other Medical Device industry

-Knowledge of MS Office

-Experience with MS Teams

WORK ENVIRONMENT

* Fast paced field role

* Noise volume typical of being in the field or clinical setting

* Extended hours when needed

* Drug-free, as per FDA regulations

PHYSICAL DEMANDS

* Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage

* Frequent stationary position, often standing or sitting for prolonged periods of time

* Frequent computer use

* Frequent phone and other business machine use

* Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

TRAVEL

* Frequent domestic travel by car and/or air required, up to 50 %

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.

Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.

Compensation: An annual salary of $100,000, in addition to a bonus and uncapped commission, commensurate with experience and location.

Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.

We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.

Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  Kestra maintains a drug free workplace and testing is a condition of employment.

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What You Should Know About Territory Manager - Phoenix North, Kestra Medical Technologies, Inc

Are you looking for an exciting opportunity to make a significant impact in the cardiac medical device industry? Join the team at Kestra Medical Technologies as a Territory Manager for the Phoenix North area! With over 400 years of combined experience, Kestra is driven by the mission to enhance patient care through innovative wearable technologies. In this role, you'll take charge of promoting and supporting our cutting-edge products while managing relationships with various clients in multiple clinical settings. Your knack for building trusted partnerships will be key, as you'll work independently to hit your quarterly and annual sales targets while providing ongoing product training and support. This position allows for a unique blend of independence and collaboration, all while making a difference to those whose lives depend on innovative cardiac solutions. From coordinating patient interactions with our Clinical Advisors to crafting strategic business plans, you'll have the chance to showcase your skills in a dynamic environment. If you have a passion for sales and experience in the medical field, this could be the perfect fit for you. Here at Kestra, we value integrity, collaboration, and innovation, and we're excited to help you grow in your career while contributing to our meaningful mission of protecting lives. Let's innovate together!

Frequently Asked Questions (FAQs) for Territory Manager - Phoenix North Role at Kestra Medical Technologies, Inc
What is the role of a Territory Manager at Kestra Medical Technologies?

As a Territory Manager at Kestra Medical Technologies, your primary responsibility is to secure new business and manage a sales area independently. This means contacting and consulting with clients in diverse clinical settings, providing ongoing product support, and meeting sales targets.

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What are the essential duties of a Territory Manager at Kestra?

Territory Managers at Kestra are responsible for the sales and ongoing support of our products, building relationships with key accounts, preparing business plans, coordinating patient interactions, and ensuring effective communication within the sales and marketing teams.

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What qualifications do you need to be a Territory Manager at Kestra?

To be a successful Territory Manager at Kestra Medical Technologies, candidates should have a minimum of 3 years of documented sales experience in the medical field, strong business acumen, and excellent communication skills. Experience with medical devices, particularly in cardiac rhythm management, is preferred.

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How does Kestra support its Territory Managers?

Kestra Medical Technologies provides robust training, ongoing support from clinical advisors, a strong compensation package, and access to essential resources to help Territory Managers achieve their sales goals and maintain positive client relationships.

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What is the salary and benefits package for a Territory Manager at Kestra?

Territory Managers at Kestra can expect an annual salary of $100,000, along with uncapped commissions and bonuses. Additionally, we offer a competitive benefits package that includes healthcare coverage, a 401K plan with a match, and more.

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Is travel required for the Territory Manager role at Kestra?

Yes, the Territory Manager position at Kestra requires frequent domestic travel, up to 50%, which includes travel by car and/or air to meet clients and attend conventions.

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What kind of work environment can a Territory Manager expect at Kestra?

The work environment for a Territory Manager at Kestra is fast-paced and field-based, allowing for independence while interacting with clients in clinical settings. The position may require extended hours occasionally, ensuring flexibility and adaptability.

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Common Interview Questions for Territory Manager - Phoenix North
What strategies would you use to achieve sales targets as a Territory Manager for Kestra?

When answering this question, highlight your understanding of the medical device market. Discuss strategies such as building relationships, understanding client needs, leveraging data to track progress, and adjusting your approach based on market feedback.

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Can you describe a time when you successfully built a relationship with a difficult client?

Share a specific example highlighting the challenges faced, the steps you took to understand the client's needs, and how you worked through obstacles to foster a trust-based relationship that led to a successful sale.

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How do you stay updated on industry trends in medical devices?

Explain your commitment to professional development through industry publications, attending conferences, networking with peers, and continuous learning to remain informed about the latest trends and technologies in the medical device industry.

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How would you handle a complaint from a client regarding a product?

It's crucial to remain calm and actively listen to the client's concerns. Explain how you would empathize with the client, gather relevant information, work with internal teams, and communicate back to the client transparently throughout the resolution process.

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What experience do you have with training clients on product usage?

Detail your past experiences where you've conducted training sessions for clients, showcasing your knowledge about the products, your instructional skills, and how you made complex information easy to understand for diverse audiences.

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What is your approach to managing your sales pipeline?

Discuss how you prioritize leads based on potential, track engagement, utilize CRM tools effectively, and use follow-up strategies to ensure that you guide prospects through the sales funnel while building long-term relationships.

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Tell us about a time you exceeded a sales target. What factors contributed to your success?

Provide a concise story that includes your target, the challenges faced, the strategies you implemented, and how your hard work and adaptability played a crucial role in exceeding those sales targets.

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What makes you passionate about working in the medical device industry?

Share your motivations, perhaps by linking your passion to personal experiences or a desire to contribute positively to patient outcomes, thus framing your role as more than just a job but a meaningful career.

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How do you prioritize tasks when managing multiple client accounts?

Explain your time management skills, how you assess urgency and importance, and any tools or methods you utilize to stay organized while ensuring all clients receive the attention they need.

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How would you work with the sales and marketing teams at Kestra to implement strategies?

Describe your experience collaborating cross-functionally, emphasizing communication, understanding shared goals, and how you would leverage insights from both teams to develop effective go-to-market strategies.

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Full-time, remote
DATE POSTED
November 27, 2024

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