Systems Support Engineer
Keeper is hiring a driven Systems Support Engineer to join our B2B support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Role
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
Responsibilities
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the installation and deployment of Keeper’s software products
- Track and monitor all support cases to ensure timely resolution and follow-up
- Clearly identify, document, and find solutions for customer issues and product problems
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
- 5+ years of experience in IT Management and System Administration
- Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
- Experience working with Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
- Working knowledge of Python
Preferred Requirements
- Bachelor's Degree or equivalent experience
- Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Keeper is looking to expand its talented team with a passionate Systems Support Engineer who can truly make a difference. In this role, you will be a part of our dynamic B2B support team, addressing the needs of our business customers while helping them through complex technical issues. The position offers the flexibility of working 100% remotely from select locations, or if you’re in the Chicago, IL metro area, you can enjoy a hybrid work schedule. At Keeper, we're proud of our groundbreaking cybersecurity software, which is trusted by millions globally and available in 21 languages across 120 countries. Picture yourself as part of one of the fastest-growing companies in cybersecurity, gaining invaluable experience and expertise along the way. Your main mission will be to provide outstanding technical support, ensuring our clients have the best experience possible with Keeper's products. You’ll be tackling every challenge from installation and deployment to technical inquiries, all while keeping a keen eye on the nuances of client communication. Your role will involve collaborating closely with a highly skilled team to manage and resolve customer issues efficiently. As a Systems Support Engineer at Keeper, you will embark on an exciting journey of growth, working in an inclusive environment and contributing to innovative solutions designed to secure countless individuals and organizations worldwide.
Established in 2011, Keeper Security is the creator of the leading cybersecurity platform for preventing password-related data breaches and cyberthreats. The company is headquartered out of Chicago, IL.
15 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
