Field Service Representative - 1st Shift 6AM to 2PM

The Field Service Representative position at Daniels Health in Rochester, NY, focuses on providing outstanding customer service in a hospital setting. You will be responsible for inspecting and servicing healthcare products, ensuring proper waste management, maintaining inventory, and building strong relationships with clinical staff. This role is hands-on and requires a proactive approach to service delivery, with an emphasis on communication and teamwork.

To qualify for the Field Service Representative position at Daniels Health, you should ideally possess previous experience in a labor-intensive role and have a strong customer service mentality. A can-do attitude, excellent communication skills, and the ability to perform physical tasks such as lifting and pushing are essential. We value candidates who can work independently and adapt to various situations in a hospital environment.

The Field Service Representative role at Daniels Health offers a consistent work schedule from Monday to Friday, specifically from 6AM to 2PM. This allows for a stable work-life balance while contributing to essential healthcare services during the day.

As a Field Service Representative at Daniels Health, you will enjoy a range of benefits from day one, including sick leave and vacation time. This full-time position also offers job stability, access to overtime, and a competitive salary of $18.00 per hour, making it a great opportunity for those looking to grow in their careers.

Absolutely! At Daniels Health, we value the growth and development of our team members. As a Field Service Representative in Rochester, NY, you'll have the chance to learn new skills and take on additional responsibilities, potentially advancing into supervisory or specialized roles as you demonstrate your capabilities and commitment.

The work environment for a Field Service Representative at Daniels Health is dynamic and team-oriented. You will be collaborating closely with clinical staff and other team members to deliver essential healthcare services in a hospital setting. While the role involves physical tasks and can be fast-paced, it is also rewarding as you make a positive impact on healthcare delivery.

Daniels Health is committed to supporting its Field Service Representatives by providing comprehensive training, company-provided tools, and resources to help you excel in your role. We prioritize open communication and foster a team atmosphere where your voice matters, ensuring that you feel valued and equipped to succeed in your essential duties.

When answering this question, be specific about any previous roles that involved managing healthcare waste or similar products. Highlight any training you received and emphasize your understanding of proper waste segregation and protocols, as these are crucial in the field service role at Daniels Health.

Address this question by emphasizing your communication skills and patience. Share specific examples of past experiences where you resolved customer issues effectively. Discuss how you remain calm under pressure and ensure the customer feels heard and valued, demonstrating your commitment to providing outstanding service.

To tackle this question, explain your time management strategies. Discuss how you assess urgency and importance, and provide an example where you've effectively prioritized tasks to maintain efficiency and service quality. This demonstrates that you can handle the fast-paced nature of the Field Service Representative role.

Be honest about your physical capabilities when answering. If you have experience in physically demanding jobs, mention it. Discuss your approach to ensuring your physical fitness, such as regular exercise or activities that keep you active, as the role will involve lifting and moving products.

Here, share a specific example that highlights your communication skills. Describe a situation where effective communication was vital to resolving an issue or ensuring smooth operations. Focus on how you built rapport and working relationships, as these skills are crucial for the Field Service Representative position.

This is your chance to show that you've done your research. Discuss your understanding of Daniels Health's mission to provide essential services to healthcare facilities. Mention any values that resonate with you and how they align with your personal values and the role you wish to fulfill.

In this scenario, it's important to demonstrate your integrity and commitment to safety. Discuss how you would immediately report the compliance issue through the appropriate channels, ensuring that it gets addressed. This response shows your commitment to maintaining high standards in healthcare.

Personalize your answer to reflect your motivations for applying. Highlight your passion for customer service and healthcare, and why the role at Daniels Health excites you. Discuss your long-term career goals and how this position aligns with them.

When responding, mention any relevant tools or technologies you've used in previous roles. Discuss your familiarity with smartphones, inventory management systems, or any specialized equipment. Emphasize your ability to quickly adapt and learn new technologies as needed in the Field Service Representative role.

Safety is paramount in healthcare. Discuss your understanding of safety protocols and best practices. Mention specific measures you’d take to ensure safety, such as wearing appropriate personal protective equipment and following hospital guidelines, demonstrating your commitment to a safe working environment.