Keyholder (PT) - Short Pump Town Center

As a Keyholder at UNTUCKit in Short Pump Town Center, you'll oversee the retail space, ensure outstanding customer service, train and mentor staff, maintain organization, and directly contribute to sales through product knowledge and effective communication.

To become a Keyholder at UNTUCKit, experience in retail management is essential, alongside strong knowledge of sales principles, exceptional customer service skills, and familiarity with Apple products and G-suite software.

The hours for the Part Time Keyholder position at UNTUCKit are flexible, accommodating retail operating hours that may include days, evenings, weekends, and holidays to suit store needs and employee availability.

The work environment for a Keyholder at UNTUCKit is friendly and collaborative, encouraging engagement, communication, and fun among associates, while also emphasizing the importance of customer satisfaction.

Keyholders at UNTUCKit enjoy a range of benefits, including a 401k retirement plan, paid time off for public holidays, training and development opportunities, and access to wellness resources to support overall well-being.

UNTUCKit believes in employee growth and provides Keyholders with comprehensive training programs, mentorship opportunities, and a supportive environment to enhance their retail management skills and career development.

Preferred experience for the Keyholder position at UNTUCKit includes previous roles as a Sales Associate or in management that demonstrates strong communication, customer service abilities, and knowledge of retail operations.

When answering this question, share a specific example highlighting your customer service skills. Talk about the situation, what actions you took to exceed customer expectations, and the positive outcome that followed.

To effectively answer this question, discuss your strategies such as leading by example, recognizing achievements, fostering open communication, and conducting team activities to boost morale and collaboration.

Show your research on UNTUCKit by mentioning its mission to revolutionize men's casual wear and its focus on key values like kindness, teamwork, and open communication. This demonstrates your alignment with the brand's ethos.

Outline your conflict resolution skills by describing a step-by-step approach you would take: listening to the customer, empathizing, proposing a solution, and ensuring they leave satisfied, reflecting strong customer service.

Discuss your organizational skills by explaining specific strategies like creating inventory lists, implementing categories for easy access, and ensuring regular checks for outdated items to optimize stock room management.

Highlight your training philosophy by explaining how you would introduce new team members to both products and customer service techniques through practical experience, mentorship, and structured training sessions.

Share your technical proficiency and experience using omni-channel POS systems. Mention any specific systems you've worked with, how you handled transactions, and provided assistance to customers via different channels.

Reflect on your personal passion for retail and how it aligns with UNTUCKit's culture, values, and commitment to customer service. Share your enthusiasm for the role and your desire to contribute positively to the team.

Discuss your proactive approach to staying informed about retail trends, such as participating in industry forums, following brand newsletters, and engaging with customer feedback to adapt to changing preferences.

Express your understanding of team dynamics by identifying key elements such as effective communication, shared goals, diverse skill sets, and the importance of a supportive environment to ensure success in retail settings.