API Integration Specialist (Mandarin & English)

As an API Integration Specialist at Coda in Kuala Lumpur, your primary responsibilities will include providing technical support to engineers from partnering companies integrating with our Codapay API, maintaining API documentation for user clarity, and enhancing our integration processes based on user feedback. You're not just a problem-solver; you'll also mediate during incidents and support our business teams with technical insights.

To qualify as an API Integration Specialist at Coda, proficiency in Mandarin and English is essential for effective communication. Additionally, strong communication skills to convey technical concepts to non-technical audiences, a passion for technology, and familiarity with API integration concepts are crucial. Prior experience with REST or SOAP integration and programming knowledge are highly regarded.

At Coda, the work culture is dynamic, collaborative, and truly global. With team members across over 30 countries, you’ll thrive in an environment that breaks down barriers and fosters innovation. As you contribute to our mission, expect continuous support for personal and professional growth, as well as a vibrant atmosphere that values creativity and inclusivity.

Coda is keen on your professional development! As an API Integration Specialist, you’ll have access to clear progression paths and abundant skill development resources. With opportunities to pursue training to enhance your abilities and involvement in various projects, your potential for growth is limitless within Coda’s thriving environment.

Coda understands the importance of work-life balance and offers a hybrid work model with a monthly allowance for working expenses. Additionally, there are resources for wellness, volunteer time off, and family care leave designed to support you both personally and professionally, ensuring that you can thrive in your role while taking care of yourself and your loved ones.

As an API Integration Specialist at Coda, you’ll engage with various tools and technologies, including SQL, Postman, AWS, and Jira. Familiarity with scripting in languages like Java, JavaScript, or Python will also be beneficial. You’ll have the opportunity to leverage these tools to enhance integration processes and improve user support.

Empathy is crucial for an API Integration Specialist at Coda because it enables you to understand and address the challenges our publishers might face. By prioritizing user-centric communication and offering patience-filled support, you can create a more comfortable onboarding experience and foster stronger partnerships with our clients, ultimately ensuring their success with our Codapay API.

When discussing your experience with API integrations, provide specific examples from previous roles. Talk about particular projects where you facilitated integration support, detailing any challenges you overcame. Mention your approach to troubleshooting technical requests, explaining how you prioritize empathy and clear communication to resolve issues efficiently.

To ensure your technical documentation is accessible, focus on clear and concise language without jargon. Explain your process of receiving feedback from users and how you incorporate their insights into improving documentation. Provide an example of how you’ve successfully updated documentation based on user experiences.

Gathering feedback from API users can be achieved through surveys, direct conversations, and monitoring usage patterns. Discuss your strategies to ensure a continuous improvement loop. Emphasize that user feedback is crucial for refining processes and enhancing the user experience, ultimately contributing to Coda's mission of excellence.

Discuss your methods for prioritizing tasks, such as using tools to manage project timelines and assess urgency versus importance. Explain how you balance immediate technical support requests with long-term project goals, highlighting your ability to remain adaptable while ensuring that critical tasks receive attention.

When answering this question, provide a relevant example where you successfully translated complex technical topics into simpler terms. Focus on your approach to adapting your communication style, ensuring that the audience feels included and understands the implications effectively.

List the programming languages and tools you have experience with, touching upon any relevant projects where you applied these skills. If applicable, highlight any challenges you faced while using these tools and how you maximized their potential to solve integration issues.

Key qualities of an effective API Integration Specialist include strong technical expertise, empathy, excellent communication, and problem-solving skills. Elaborate on how these qualities contribute to successful integrations and building lasting relationships with publishers, thereby enhancing their experience with Coda.

Explain your growth mindset when it comes to receiving constructive feedback. Share an example of a time you received criticism and how you implemented changes to improve your technical support methods, emphasizing your willingness to learn and adapt.

When answering this question, share your enthusiasm for working at Coda by highlighting aspects of the company's mission, culture, or projects. Discuss how your skills align with their goals and how you are eager to contribute to pushing boundaries in the digital content marketplace.

Discuss your methods for staying informed about the latest API trends and technologies, such as following industry news, participating in webinars, or engaging with developer communities. Illustrate how this commitment to ongoing learning enhances your effectiveness as an API Integration Specialist at Coda.