Digital Field Technical Support Specialist (Night Shift)

The Digital Field Technical Support Specialist at Intersection plays a pivotal role in maintaining the LinkNYC kiosks. This includes assisting in loading and unloading vehicles, performing in-field replacements of electronic parts, troubleshooting kiosks, and ensuring inventory is adequately replenished. This hands-on position offers a unique opportunity to engage with cutting-edge technology while making a direct impact on city life.

To be a successful Digital Field Technical Support Specialist at Intersection, candidates should be comfortable working with electro-mechanical components and have the ability to use common hand and power tools. Strong troubleshooting skills are crucial, along with the ability to read technical documents. Previous experience in a similar role and the ability to lift heavy components is preferred.

This position for Digital Field Technical Support Specialist at Intersection operates on a night shift schedule, specifically Monday to Friday from 8 PM to 4:30 AM. This allows you to work when the city is at its most dynamic, providing unique challenges and experiences.

The hourly pay for the Digital Field Technical Support Specialist position at Intersection is set at $19.25. This competitive rate reflects the critical role you’ll play in supporting the city’s infrastructure while also promoting your personal and professional growth.

Absolutely! At Intersection, we celebrate diversity and strive to create an equitable environment for all employees. We believe that our products should represent the vibrant differences in urban communities, making inclusivity a key part of the Digital Field Technical Support Specialist role.

Key skills for a Digital Field Technical Support Specialist at Intersection include troubleshooting abilities, effective time management, and strong communication skills. Familiarity with technical documents and the ability to work independently will also greatly benefit you in this hands-on position.

To apply for the Digital Field Technical Support Specialist role at Intersection, visit our careers page or reach out to our HR team for guidance. Ensure your resume highlights any relevant experience and skills that align with the responsibilities of this unique position.

When troubleshooting issues with kiosks, I first review documented procedures and gather any error messages or symptoms. I then conduct a systematic check of the components, isolating variables to identify the root cause. Communication is key, so I often consult with team members to leverage collective expertise for complex issues.

I have hands-on experience with electro-mechanical components from previous roles, where I was responsible for assembly and repair. Familiarity with circuit boards and connectors has allowed me to safely and efficiently perform maintenance or upgrades, ensuring optimal functionality.

During busy shifts, I prioritize tasks by first addressing any urgent issues that could disrupt service. I then evaluate ongoing projects based on deadlines and importance. Effective organization and communication with team members are essential to balance multiple tasks efficiently.

I am familiar with various hand and power tools such as screwdrivers, wrenches, and drills, as well as specialized tools necessary for electronic repairs. I also have experience using diagnostic software to test electronic components and identify faults.

I prioritize safety by always wearing the required personal protective equipment and regularly reviewing safety protocols. I ensure that work areas are organized and communicate with my team about any potential hazards before starting any hands-on tasks.

In a field-based role, I take a proactive approach by being thorough in my planning and preparation before heading out. I stay organized, ensure I have all necessary tools and materials, and remain accessible for communication with my team while working autonomously.

I thrive under pressure by staying calm and focused, prioritizing tasks effectively, and maintaining clear communication with colleagues. When faced with high workloads, I break tasks into manageable steps to maintain productivity without compromising quality.

I once encountered a significant issue where multiple kiosks went down simultaneously due to a firmware error. I quickly adapted by coordinating with other technicians to identify the problem, executed a troubleshooting plan, and successfully restored service ahead of schedule.

I am motivated by the opportunity to solve problems and provide solutions that enhance user experiences with technology. Working as a Digital Field Technical Support Specialist allows me to contribute to urban improvements while expanding my technical expertise.

I am drawn to Intersection because of its commitment to creating smarter and more sustainable urban environments. I admire the impact that technology can have on improving city living, and I’m eager to be part of a team that makes a tangible difference in people's everyday lives.