Customer Success Manager

About CompScience

At CompScience, we're not just building software—we're saving lives. We're a high-growth startup on a mission to prevent 10 million workplace injuries through bold technological innovations, ensuring that everyone can go home safe at the end of the day.

Founded in 2019 and backed by investors from SpaceX, Tesla, and Anduril, we've assembled a powerhouse team that bridges two worlds:

• Cutting-Edge Technology: Our engineering team is comprised of distinguished computer vision engineers, software architects, and data scientists from the self-driving car industry. They bring unparalleled expertise in AI and machine learning to the realm of workplace safety.

• Insurance Acumen: Our insurance team comprises seasoned professionals who understand the nuances of workers' compensation policies. They work hand-in-hand with our tech experts to translate advanced analytics into tangible insurance products that truly serve our clients' needs.

Our groundbreaking perception-based risk assessment program, the first of its kind, provides the most comprehensive data stream available for risk analysis and monitoring and has proven to significantly reduce accidents in some of the world's most hazardous occupations.

About the Role

As a Customer Success Manager at CompScience you will support our MGA, Wholesalers and SaaS customers by ensuring an optimal customer journey. This position is critical to ensuring our high level of customer satisfaction is maintained. You will be responsible for building strong relationships with our customers, ensuring their success and satisfaction with our safety programs. You will be the primary point of contact for our customers and will work closely with our sales, risk services and product teams to ensure that their needs are met.

Responsibilities

• Create and Execute Strategic Plans for Key Accounts
  Use your experience to develop tailored account strategies that boost customer engagement, reduce risks, and deliver measurable results. Focus on ensuring long-term success and value for both the customer and the business.

• Lead and Streamline the Onboarding Process
  Take charge of the onboarding journey, making sure new customers transition smoothly and see value quickly. Use your expertise to refine and scale onboarding practices that work for a variety of customer needs.

• Build Strong, Trusted Relationships with Clients & Brokers
  Cultivate meaningful connections with executives, decision-makers, and technical leads. Act as their go-to partner, helping them achieve their goals and unlocking new opportunities for collaboration.

• Refine and Scale Customer Success Processes
  Leverage your experience to improve customer success systems, using data to stay ahead of risks, increase adoption, and ensure success is repeatable and scalable across the business.
  

• Collaborate Across Teams to Drive Continuous Improvement
  Work closely with product, operations, and sales teams to advocate for customer needs, address challenges, and improve tools or processes. Focus on delivering results that enhance customer impact and drive efficiency

Required Experience

• Bachelor's degree in business, marketing, communications, or related field required.

• +7 years of experience in Customer Success, Account Management, or related roles, preferably in a B2B SaaS environment.

• Excellent communication and presentation skills, with the ability to articulate complex ideas and drive action

• Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations.

• Experience working across cross-functional teams and collaborating to achieve common goals.

• Ability to work in a fast-paced environment and manage multiple priorities simultaneously

• Proficiency in CRM software (e.g., HubSpot, Salesforce) and other relevant tools for managing customer relationships.

• Experience in the insurance space an added bonus

Skills & Competencies:

• Ownership & Advocacy 

• Data analysis and interpretation

• Sense of Urgency

• Program Management 

• Clear, confident and persuasive communication/presentation skills

• Capable of becoming a trusted advisor to key stakeholders

• Strategic and creative solution finder

Working at CompScience

Compensation: CompScience is committed to fair and equitable compensation practices. The annual salary range for this role is $90,000 – $115,000. Compensation is determined within the range based on your qualifications and experience. Our total compensation package also includes equity and comprehensive benefits.

Benefits at CompScience:

• Fast-paced startup environment where your ideas can quickly become reality

• Opportunity to wear multiple hats and grow beyond your job description

• Remote-first culture with home office support

• Comprehensive health benefits (Medical, Dental, Vision, HSA)

• 401(k) plan and life insurance

• Flexible time off and 12 weeks parental leave

• Professional development reimbursement

Our Ideal Teammate:

• Thrives in a fast-paced startup and is comfortable navigating ambiguity

• Excited to wear multiple hats and grow rapidly

• Committed to our mission of saving lives through technology