IT TECHNICIAN (San Marcos, TX)

An IT Technician at Nox Group is tasked with handling first and second-level support for various technology needs, including workstations, servers, networks, and more. You'll also implement internal systems and offer technical assistance with issues related to Microsoft’s applications, as well as disaster recovery solutions. Communication with users and documentation of maintenance and upgrades are also vital components of the role.

To become an IT Technician at Nox Group, you should possess a good understanding of active directory, networking concepts (DHCP, TCP/IP), and have experience with LAN administration and Microsoft technologies. You should also be service-aware and able to communicate effectively within a team, showcasing your ability to adapt quickly to a fast-moving environment.

Working as an IT Technician at Nox Group differentiates itself through our dedication to humanizing construction and promoting personal growth. Our culture encourages teamwork and innovation, enabling you to develop your skills while being part of a mission that boldly transforms the construction industry.

As an IT Technician at Nox Group, you'll work with a variety of technologies including Microsoft’s Windows Server, SQL, Office 365, as well as remote access solutions and network infrastructure. You'll also manage tasks related to cloud services like Egnyte and Autodesk Cloud Connect, providing you with diverse technical challenges.

Nox Group supports the professional development of IT Technicians by fostering a growth-oriented environment where teamwork, communication, and technical skills are valued. We continuously look for individuals excited about personal growth, ensuring that you have the opportunity to evolve in your role while contributing to our mission.

During the hiring process for an IT Technician at Nox Group, you can expect interviews that focus on both your technical expertise and your ability to work collaboratively in a team. We also value your problem-solving skills and adaptability to changing environments, which will be assessed throughout the interview process.

Absolutely! There is significant room for career advancement for IT Technicians at Nox Group. Our focus on individual growth along with a commitment to educating and empowering our team members means you can pursue further expertise, take on more significant responsibilities, and even move into leadership roles as you progress in your career.

When discussing your experience with Microsoft applications, focus on specific projects or tasks where you utilized tools like Windows Server, SQL, or Microsoft 365. Describe how you solved particular problems or enhanced productivity using these applications, showcasing your hands-on skills and understanding of their functionalities.

Explain your approach to handling technical support requests by highlighting the importance of communication. Discuss your process for diagnosing issues, how you prioritize requests, and your strategies for keeping users informed throughout the resolution process, which emphasizes your service awareness.

When addressing this question, be prepared to discuss specific scenarios in which you've worked with these networking concepts. Provide examples of situations where your understanding of TCP/IP and DHCP helped troubleshoot connectivity issues, showcasing your technical knowledge and practical applications.

Share a specific challenge you encountered, detailing the steps you took to analyze and diagnose the problem. Focus on your troubleshooting process, the resources or tools you utilized, and the final outcome, which illustrates your problem-solving skills and determination.

Discuss your philosophy on the importance of documentation in the IT field. Describe your methods for keeping accurate records of maintenance, upgrades, and systems configurations, as well as how you ensure these documents are updated regularly and easily accessible to others.

Provide insights into the remote access tools you've used, such as VPNs or cloud services like Autodesk Cloud Connect. Discuss how you've implemented or supported these tools in your previous roles, emphasizing your understanding of security and connectivity issues involved.

Describe the steps you take to keep your IT knowledge up to date, such as following industry news, participating in webinars, or enrolling in relevant courses. Highlight your commitment to continuous learning and how it enhances your contributions as an IT Technician.

Share your strategies for prioritizing tasks, such as assessing the severity of issues, understanding the impact on users, and how you utilize a ticketing system. This illustrates your organizational skills and ability to manage stress during busy periods.

Discuss your approach to simplifying complex technical information by using relatable terms and analogies. Emphasize your ability to empathize with users and create a positive experience, which is crucial for support roles.

Articulate your understanding of Nox Group's mission to humanize construction and your personal passion for that vision. Discuss how your skills and experiences align with this mission and express your excitement about contributing to a team that fosters empowerment and innovation.