Junior Administrator/IT Operations Specialist (Dentons Business Services EMEA)

Dentons is the world's largest law firm, renowned for its commitment to delivering innovative legal solutions to clients around the globe. With offices in over 160 countries and a team of legal professionals dedicated to excellence, Dentons offers a dynamic and inclusive work environment. 

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration. 

 
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability. We are looking for a motivated and detail-oriented Junior Administrator/IT Operations Specialist to join our Internal Client Experience team within the IT organization for the Europe region. This role is perfect for someone eager to expand their skills and grow their career in Microsoft systems administration within a complex, fast-paced, and innovative environment. While this is primarily a back-end role with minimal end-user interaction, it involves daily collaboration with other IT and business support teams. 

Responsibilities 

• Serve as one of primary internal contacts for the Internal Client Experience team, working closely with senior engineers, and IT staff to resolve technical issues and implement best practices.  
• Perform administrative duties related to user, device and system lifecycles within established IT processes. 
• Provide operational support to various IT functional teams, especially during project crunch times.  
• Contribute to the development of documentation and training materials for end-users and IT staff, by writing, contributing, or requesting specific documents from subject matter experts. 
• Stay up-to-date with the latest trends and advancements in Microsoft and related technologies, as well as identify key recurring issues as reported by first line support teams. 

• 1-3 years of work experience in IT, with at least 1 year in large or multinational organization. 
• Familiarity with operating systems, software, networking, troubleshooting, mobile devices, cloud computing and operational procedures equivalent to at least CompTIA Fundamentals (actual certification not required). 
• Strong analytical and critical thinking skills, with a can-do attitude and attention to detail in both action and documentation. 
• Effective verbal and written communication skills in English, across diverse teams, with cultural sensitivity and understanding of business support practices.  
• Ability to work independently and as part of a team. 
• Methodical approach to work with a strong focus on accuracy, attention to details, consistency and quality. 
• Willingness to learn modern technologies and methodologies. 
  

Preferred Qualifications 

• Experience with scripting languages (preferably PowerShell). 
• Familiarity with IT Service Management or ticketing tools (ServiceNow, Freshservice, Solarwinds) and workflow/project management tools. 
• Relevant experience in the fields of desktop management, messaging systems, mobile devices, application management, Microsoft 365, cloud computing, backup is a plus. 
• A sense of humor and well-established non-tech hobbies. 

• Competitive salary and benefits package. 
• Opportunities for professional development and advancement, both vertically and horizontally. 
• Flexible working hours and remote work options. 
• Opportunity to change things and have a real impact. 
• Collaborative and inclusive work environment. 
• Access to modern technologies, tools and learning platforms. 
  

Language Capabilities

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities.

 Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.

Inclusion, Diversity & Equity

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about inclusion, diversity and equity at Dentons.