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People Operations Specialist

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.


Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.


The People Operations capability is at the core of the employee lifecycle, managing processes across the People lifecycle and handling all queries through our service desk.


Specialising in high-volume tasks that demand efficiency and precision, People Ops delivers outstanding customer service and ensures systems and data accuracy for our employees.


The People Operations Specialist is a pivotal role reporting to the People Operations Partner, aimed at supporting and enhancing the employee experience. You will engage in both strategic and tactical work, collaborating across teams, leveraging data and systems, and creating sustainable solutions to support growth and efficiency.


Responsibilities
  • Manage the P&C inbox and support queue, addressing incoming requests and coordinating with stakeholders to resolve queries.
  • Prepare People-related documentation, such as employment agreements, letters, and compensation plans.
  • Assist with payroll, benefits, leave, onboarding, and offboarding processes.
  • Ensure People processes are efficient, user-friendly, and meet the needs of a global workforce.
  • Deliver HR transactions accurately and on time, with a focus on continuous improvement and customer satisfaction.
  • Support cultural initiatives and events to enhance the employee experience.
  • Promote and optimize the use of people systems and tools, driving automation and self-service solutions.
  • Act as a BambooHR Superuser, ensuring data accuracy, managing access, and running reports.
  • Apply employment legislation in collaboration with legal and compliance teams.
  • Work closely with the People team and other departments, such as Finance, Payroll, Operations, and IT, to provide seamless support.


About You
  • Bamboo HR super user experience is a requirement for this role.
  • Experience in a People Ops or similar role within a fast-growth business.
  • Ambitious, tenacious, and goal-oriented.
  • Ability to work autonomously and in remote environments (sync/async working)
  • Strong collaboration and team-playing abilities.
  • Comfortable navigating ambiguity and developing solutions under tight timelines.
  • Excellent attention to detail and analytical skills.
  • Strong multitasking and self-starting capabilities.
  • Clear communicator capable of combining narratives with data.


Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.


At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.


For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!

InDebted Glassdoor Company Review
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CEO of InDebted
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Josh Foreman
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What You Should Know About People Operations Specialist, InDebted

Join InDebted as a People Operations Specialist in the Philippines, where you'll play a pivotal role in enhancing the employee experience in a dynamic, tech-driven environment. At InDebted, we are reshaping the world of consumer debt with human-centric solutions powered by AI and machine learning. As part of a growing team of over 300 people across the globe, you'll have the opportunity to engage in strategic and tactical work that truly makes an impact. Your day-to-day will include managing the P&C inbox and support queue, preparing essential people-related documentation, and streamlining onboarding and offboarding processes. With a focus on continuous improvement, you’ll ensure that our People processes are user-friendly and cater to a diverse, global workforce. In this role, you will not only act as a BambooHR Superuser, ensuring data accuracy and system optimization but also support cultural initiatives that elevate our employee experience. If you thrive in fast-paced environments, possess exceptional attention to detail, and are a clear communicator who loves collaborating across teams, this is the perfect opportunity for you. Come bring your ambitious spirit to InDebted and help us steer the course toward a more compassionate approach to debt resolution!

Frequently Asked Questions (FAQs) for People Operations Specialist Role at InDebted
What does a People Operations Specialist do at InDebted?

At InDebted, a People Operations Specialist focuses on enhancing the employee lifecycle by managing HR queries, ensuring accurate payroll functions, and improving People processes. This role is essential for creating smooth, user-friendly experiences for employees while supporting cultural initiatives throughout the company.

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What skills do I need to be a People Operations Specialist at InDebted?

To excel as a People Operations Specialist at InDebted, you need BambooHR expertise, strong analytical skills, and the ability to work well in remote settings. Being goal-oriented, a clear communicator, and having excellent multitasking abilities are crucial for navigating the dynamic operations of this rapidly growing organization.

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How does InDebted support employee development for People Operations Specialists?

InDebted places a strong emphasis on employee development, especially for People Operations Specialists. You will have the opportunity to engage in strategic projects, collaborate with various departments, and gain hands-on experience with people systems, helping you advance your career in HR.

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What technologies do People Operations Specialists use at InDebted?

At InDebted, People Operations Specialists primarily use BambooHR for managing employee data and HR transactions. You will also leverage other tools to promote process automation and enhance self-service options for our global workforce.

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What are the core responsibilities of a People Operations Specialist at InDebted?

The core responsibilities include managing HR inquiries, preparing people-related documentation, assisting with payroll and benefits, and ensuring compliance with legal regulations. You will also support cultural initiatives and enhance the overall employee experience.

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What kind of work environment does InDebted provide for People Operations Specialists?

InDebted fosters a collaborative and inclusive remote work environment, allowing People Operations Specialists to thrive both autonomously and as part of a diverse team. The culture promotes engagement, creativity, and a commitment to continuous improvement.

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What is the growth potential for a People Operations Specialist at InDebted?

As InDebted continues to expand, the growth potential for a People Operations Specialist is significant. You will gain invaluable experience in a fast-paced environment and have the chance to take on new responsibilities and leadership roles as the company evolves.

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Common Interview Questions for People Operations Specialist
What experience do you have with BambooHR as a People Operations Specialist?

Discuss your hands-on experience managing employee data, maintaining system accuracy, and your ability to run reports relevant to HR needs. Highlight specific examples of how you've utilized BambooHR to improve processes or support team members.

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Can you describe a time when you improved a People process?

Share a specific example of a People process you identified as inefficient. Explain the steps you took to analyze the current state, the changes you implemented, and the results of those changes in terms of employee satisfaction or process efficiency.

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How do you prioritize your tasks in a fast-paced HR environment?

Talk about your approach to prioritizing tasks based on urgency and importance. Provide examples of tools or methods you use to manage your workload effectively and ensure that critical tasks are completed on time.

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How would you handle a challenging employee inquiry?

Describe your approach to resolving employee inquiries, emphasizing your communication skills and ability to stay calm under pressure. Include an example of a specific inquiry you've handled successfully in the past.

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What strategies do you use to promote employee engagement?

Discuss your experience in implementing cultural initiatives or events that foster engagement. Explain how you gather employee feedback and use that information to tailor initiatives that align with team interests and needs.

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How do you ensure data accuracy within HR systems?

Explain the methods you use to maintain data integrity, such as regular audits, user training, and collaboration with IT. Emphasize your attention to detail and proactive measures to catch errors before they impact processes.

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What experience do you have with onboarding and offboarding processes?

Describe your experience managing onboarding and offboarding activities, focusing on how you ensure a smooth transition for employees. Provide examples of how you’ve enhanced the experience for new hires and departing employees.

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How do you stay updated on employment legislation?

Discuss your methods for keeping informed about changes in employment legislation, such as attending webinars, networking with HR professionals, and subscribing to HR newsletters. Highlight any specific examples where this knowledge benefited your role.

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Can you share an example of a complex project you completed as part of a People Operations team?

Tell a story about a complex project you worked on, detailing your role, the challenges you faced, and the outcomes. This will showcase your ability to handle complexity, collaborate, and drive results in a People Operations context.

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What role do you believe technology plays in People Operations?

Share your insights on the transformative role of technology in HR. Discuss how automation and self-service solutions enhance efficiency and improve the employee experience, giving specific examples of technologies you've utilized.

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To fix the broken industry of debt collection through digital-first communication and a truly customer-centric approach

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Full-time, remote
DATE POSTED
November 25, 2024

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