Director, Operations

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

At GNC each of us is dedicated to helping people live their best lives with innovative health and wellness solutions. As part of our team, you can set the standard for cutting-edge products based on nutritional science. The Director of Operations is responsible for providing effective leadership and communication to the 24/7 operation to ensure key performance objectives are met or exceeded, including safety, cost effectiveness, productivity, and customer service levels in a multi-channel distribution center. The Director manages activities along cross-functional lines to ensure the maximum benefits for GNC and continuously looks for new concepts and techniques to improve service while reducing costs. 

At GNC we value the hard work and inspiration that our people bring every day. That’s why we offer a comprehensive and generous benefits plan to provide for your needs, covering your health and wellness while also helping you plan for your financial future. Live Well! 

Responsibilities: 

· Perform as a key contributor in the development of a world class, team-oriented distribution operation providing optimum service at the lowest cost, along with supporting GNC’s strategic business plan for continued growth and earnings. 

· Provide monthly feedback to all direct reports, along with timely, objective annual performance reviews, to include areas of improvement and training needs. 

· Effectively develop objectives for the distribution center operation. Establish feasible and attainable goals (KPIs). Using these objectives and goals, develop and manage the financial and operational plans for the distribution center. Take appropriate actions to ensure objectives, goals and financial/operational plans are met. 

· Develop and implement controls, procedures, and systems to drive the overall distribution center operations and, when appropriate, in conjunction with other functions 

· Ensure the accurate, timely, and damage-free delivery of all merchandise. 

· Maintain appropriate customer service levels within a multi-channel environment. 

· Maintain appropriate service levels for our inbound customers – purchasing, manufacturing, etc. 

· Ensure process and controls are in place to minimize inventory loss – shortages, damages – at the distribution center. 

· In conjunction with the Safety Department, maintain safety performance throughout the distribution center to ensure compliance with safety regulations. 

· Operate within all established corporate/departmental standards and guidelines: Human Resources Policies, Quality Control Standards, Inventory Control Procedures, SOX, etc. Ensure compliance with all local, state, and federal government regulatory agencies. 

Focus on change as a normal part of the business – innovate and create new and unique methods and procedures using Lean Methodologies. 

Minimum of 10 years distribution/logistics management experience in a high-volume multi-channel distribution center or manufacturing operation. Experience in an automated waved based multi-channel distribution center is preferred. 

· Bachelor’s degree in operations management, engineering, logistics or business management, required; Master’s preferred. 

· Tier one WMS/WCS experience (Red Prairie, Manhattan) Preferred.

· Excellent leadership and communications skills required, along with the ability to motivate and empower employees in a team environment. 

· Ability to lead the team to successfully achieve key performance objectives, including on-time deliveries, order accuracy, productivity, damage and safety. 

· Leadership ability to direct employees to accomplish complex tasks or coordinate their efforts to meet deadlines and achieve objectives. 

· Solid analytical skills in forecasting requirements, estimating costs, preparing budgets, and reviewing inventory records. 

· Ability to effectively manage and meet challenging budget commitments. 

· Ability to learn rapidly and adapt quickly within a dynamic environment. 

· Ability to develop strategic and tactical plans that will accomplish results within and outside the logistics environment. 

· Strong organizational, communication, and problem-solving skills. 

· Focus on change as a normal part of the business – innovate and create new and unique methods and procedures. 

· Ability to initiate continuous improvement programs, along with strong project management skills. 

· Proficiency with PC skills and standard software packages (Word, Excel, PowerPoint, etc.) 

Work Environment/Travel/Physical Demands 

· Office and warehouse environment with varying conditions 

· Travel on occasion, less than 10%

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Regularly required to stand; walk; sit; use hands or fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. 
• Regularly/Occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

GNC Holdings LLC is an Equal Opportunity Employer