Order Entry Coordinator

• Account Support; fielding account specific calls and e-mails with retail accounts
• Enter Sales order in our ERP (Navision) accurately and on time.
• Provide operational support with sales activities and projects for sales support.
• Assist customers service with inquiries regarding customer order tracking/timelines.
• Participate in Sales meeting and system training to learn about new and existing product lines.
• Partnering cross functionally to ensure timely delivery of customer orders
• Ensure the highest level of customer service when resolving queries and liaising with both Customers and our internal Customer Services team.

Must-Have Superhero Gadgetry

• Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
• Results Oriented: Proactive, motivated and driven to achieve team and personal goals
• Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
• Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
• Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
• Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
• Process Management: process orientation to follow (and develop) process
• Attention to Detail: high attention to detail required; accuracy imperative
• Change Management: Highly adaptable and open to change in a dynamic and evolving environment
• Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
• Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems

• 2+ years’ of B2B Customer Service experience 
• Experience in retailer applications and management of EDI transactions
• Microsoft Navision (ERP)/Zendesk experience (preferred)
• Advanced level understanding of MS Office products (import/export of data, Excel: use of charts and graphs, basic formula creation, pivot tables, vlookup, macro creation. Word: track changes, templates, PowerPoint: creation of presentations. SharePoint navigation and functionality)