Order Fulfillment Analyst

Funko Overview

Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.

But what does Funko do?

Funko is a purveyor of pop culture, making and selling license-focused collectibles. We are based in Everett, WA where we have a store that delights kids of all ages (kids at heart included). We currently hold hundreds of licenses for franchises ranging from Marvel to Harry Potter, giving us the rights to create tens of thousands of characters—one of the largest portfolios in the pop culture and collectibles industry. We take your favorite characters and turn them into adorable, or sometimes scary, collectible figures. Our most famous line, Pop! Vinyl has millions of fans around the world. 

The Order Fulfillment Analyst manages the order fulfillment process including seamless flow of executable orders to the DC, key point of contact between the Customer Service team and the DC, oversight of backlog management and allocations of inventory process as well as adherence of order execution based on the customer’s standards. 

What You’ll Do:

• Accountable for near-term (daily/weekly) resource planning to facilitate timely and accurate order processing.
• Act as liaison between Customer Service and the Fulfillment Center to provide status of order readiness; manage and communicate priorities to team to ensure timely flow of process.
• Strive to resolve critical issues as they occur; escalate promptly if resolution not readily accessible.
• Manage the tactical execution of order processing, including all related duties such as: backlog order management, resolution of order fulfillment delays and prioritization of product allocations to customer orders
• Work closely with Fulfillment Center Operations Management to successfully execute the customer’s expectations and standards

What You’ll Bring:

• Minimum of 3 years of retail distribution experience (business or consumer) including experience in a high-paced and SKU intensive organization.
• Walmart/Target/Amazon experience a plus.
• Experience with large scale, cross functional ERP systems (Oracle strongly preferred)
• Working knowledge of automated distribution and warehouse management systems.
• Strong interpersonal communications skills.
• Proven analytical, organizational, tactical and time management skills with the ability to
  prioritize tasks.
• Working knowledge of Microsoft Office including strong Excel skills
• Ability and passion to learn and absorb new information and concepts quickly.
• Strong sense of urgency required to work in a fast-paced environment.
• Initiative to work with minimal instruction or direction
• Bachelor’s Degree or equivalent work experience.

 Salary Information

The base salary range for this position in the selected city is $24.23 - 30.29 hourly. ​Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Work Environment

The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

This position is based in Everett, Washington.