Customer Service Representative (D)

To be considered for the Customer Service Representative position at Foster Farms, you must have a high school diploma and two to four years of experience in an office customer service environment. Additionally, computer literacy, particularly with Microsoft systems and SAP experience, is essential, along with excellent verbal and written communication skills.

As a Customer Service Representative at Foster Farms, strong interpersonal skills, attention to detail, and the ability to work well in a fast-paced environment are highly valued. You'll also need to be self-motivated and goal-oriented, as well as comfortable interfacing with both customers and internal departments to effectively assist with orders and queries.

A typical day for a Customer Service Representative at Foster Farms involves processing customer orders and inquiries via phone, fax, or email, managing sales orders in the SAP system, and collaborating with the sales team on promotions and customer issues. You’ll also engage in suggestive selling based on product availability and customer history.

The pay range for a Customer Service Representative at Foster Farms is between $20.70 and $24.35 per hour. This competitive salary reflects the importance of the role and the commitment to providing excellent customer service in a team-oriented environment.

At Foster Farms, Customer Service Representatives receive comprehensive training that includes orientation on our systems, particularly SAP, customer service protocols, and product knowledge. This ensures that you are well-prepared to engage with customers and provide exceptional service.

Absolutely! Foster Farms promotes from within, so as a Customer Service Representative, you have great opportunities for career advancement. Many employees have successfully moved into higher positions across different departments, thanks to the supportive learning culture we foster.

Customer Service Representatives at Foster Farms typically work from 8:30 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., with occasional Saturday coverage for pulling in customer orders. Flexibility is appreciated to ensure that our customers receive the best service possible.

In interviews for the Customer Service Representative role at Foster Farms, focus on specific examples from previous positions where you went above and beyond to meet a customer's needs. Include details about the situation, your actions, and the outcome to showcase your problem-solving and communication skills.

When answering this question, highlight your ability to remain calm and empathetic under pressure. Discuss specific techniques you’ve used, such as active listening and finding common ground, to resolve disputes effectively while ensuring customer satisfaction.

For the Customer Service Representative role at Foster Farms, emphasize any experience you’ve had with order processing systems like SAP or similar platforms. Highlight your skills in data entry, order tracking, and how you troubleshoot common issues within these systems.

Discuss your methods for prioritizing tasks, such as using to-do lists, organizing job responsibilities by urgency, and your ability to shift gears quickly when unexpected challenges arise. This showcases your time management skills essential for the Customer Service Representative position.

Showcase your alignment with Foster Farms’ values and mission. Mention specific aspects of the company's commitment to quality and team-oriented culture that resonate with you and how you see yourself contributing positively to the company.

Explain the importance of understanding customer needs and preferences, and how you would use available data to make informed product recommendations. This should demonstrate your proactive nature as a Customer Service Representative at Foster Farms.

Discuss your collaboration techniques, such as regular check-ins, using communication tools, and being open to feedback. Highlight your belief in keeping lines of communication open to ensure smooth operations and customer satisfaction.

Provide a specific example that illustrates your critical thinking skills in streamlining customer service processes. Include measurable results, if possible, to show the impact of your improvements on efficiency or customer satisfaction.

Define excellent customer service in terms of responsiveness, understanding customer needs, and providing solutions. Highlight the importance of follow-up and establishing long-term relationships with customers, as these are critical factors for the role at Foster Farms.

Discuss techniques you employ to stay engaged during routine tasks, such as setting personal goals, taking short breaks, or finding satisfaction in the completion of each task. This demonstrates your self-motivation and commitment to the roles you take on.