Job details

Care Coordinator

About Plume:

Plume Health is a passion-fueled, mission-driven company that is trans-founded with a vision to transform healthcare for every trans life. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

This work is deeply personal and heart-driven, and we want teammates who care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive, and fun work environment filled with purpose.

About the Role:

At Plume, we envision a member experience that provides thoughtful, expert, timely, and gender-affirming care that celebrates and enhances the quality of life for every trans person. As a Care Coordinator, you are the patient's first point of contact. Reporting directly to our Care Coordinator Manager, you ensure excellent patient care and satisfaction within a fully remote, telehealth environment.

This work is profoundly personal and heart-driven, so we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment that is filled with purpose and camaraderie.

Responsibilities:

Answer current and prospective patient questions.
Triage inquiries to the appropriate medical staff.
Ensure accurate data flow.
Help support our members' labs, pharmacy, and other resource needs.
As we grow and continue to expand our services, aspects of member care may encompass facilitating peer support groups and supporting care management for members.

Must-Haves:

A strong understanding and appreciation for the trans experience and a desire to increase access to gender-affirming care.
2+ years in a customer service role with a demonstrated history of excellent customer/patient/member service.
Great attention to detail in addition to data management and data entry skills.
Respectful and empathetic written and verbal communication.
Basic computer skills and comfort with learning new computer systems.
Comfortable interfacing with patients and colleagues within a fully remote environment.

Compensation:

$55,000 Annual Salary

We are thrilled to open this Care Coordinator role and expect 500+ applications.

We will be accepting applications for this role until end of day 12/2/2024.

All Full-Time Employees are Eligible for:

• Ground-Floor Equity (Series B)

• Free Medical, Dental, and Vision on the first of the month after you start full-time work

• Unlimited PTO

• 11 paid holidays and company shut-down for a week in December

• 401(k)

• Free Plume, Headspace Care, and Better Help Subscriptions

Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine if you love fiercely intelligent, heart-forward, and mission-driven collaborators.

Plume is an equal opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as People of Color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.

Only those legally authorized to work in the USA are eligible to apply; residency in the USA is a requirement of employment for this role.

Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!

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$55000 / YEARLY (est.)

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$55000K

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What You Should Know About Care Coordinator, Plume

At Plume Health, we are on a mission to transform the healthcare landscape for trans individuals, and our Care Coordinator role is pivotal to achieving that. Working remotely, you will be the first point of contact for our patients, ensuring they receive the thoughtful, expert, and timely care they deserve. It’s not just about answering questions; it’s about building relationships and providing affirming support that enhances the lives of those we serve. With a focus on gender-affirming hormone therapy, you’ll work closely with our dedicated team to triage inquiries, coordinate with medical staff, and facilitate access to labs and resources. Your empathetic communication skills and attention to detail will shine as you help cultivate a welcoming and inclusive environment for our patients. If you have 2+ years in a customer service role and a passion for increasing access to gender-affirming care, we’d love for you to join our vibrant team of heart-driven individuals. Here at Plume, you’ll find not just a job but a community where your contributions lead to meaningful change. Plus, we offer some fantastic perks, like unlimited PTO and comprehensive medical benefits. Dive into this opportunity and be part of something truly impactful with Plume Health as we reimagine healthcare for every trans life.

Frequently Asked Questions (FAQs) for Care Coordinator Role at Plume

What does a Care Coordinator do at Plume Health?

As a Care Coordinator at Plume Health, you will act as the primary contact for patients, ensuring they receive gender-affirming care. Your role involves answering questions, triaging inquiries to medical staff, and ensuring a smooth flow of accurate data. This position is key in providing an exceptional patient experience in a fully remote environment.