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Director of Product Management, Booking Platform

About Fora

Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:

  • Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
  • A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
  • Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
  • Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.

Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 70+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

About The Role

We are looking for a Director of Product Management, Booking Platform to join our growing Product Development team. At Fora, “Product Development” refers to our cross-functional teams of Product Management, Design, Product Ops, and Engineering who are responsible for creating and evolving our platform and products. 


Product Managers at Fora use their exceptional experience in the craft of customer understanding, prioritization, roadmapping, alignment, etc. to create solutions that drive business outcomes and customer delight. You will play a leadership role in the end-to-end process from concept to execution, working cross-functionally with your partners in Product Design, Engineering, and Product Ops. As an early Product Management hire and explicit leader at a time of rapid company growth, you will play a key role in shaping what our product and product processes will look like for years to come.


At Fora, Directors explicitly own and drive some of the most important products, systems, and teams in the company, and the Booking Platform is at the heart of our Advisor Portal with significant daily transaction volume.  The focus of this role is about building and improving team outcomes rather than solely working on individual features.  In addition, this Director role will also take on a general business leadership role (similar to a GM), working on strategy, financial performance, external partner relations and operations for the Booking Platform as a whole.

Key Responsibilities

  • Lead with deep understanding: 
    • You will establish and drive a posture and practice of understanding customer problems deeply – not just reacting to customer requests or crafting screens based on abstract requirements. 
    • We have to understand customers well enough to create solutions they could not have thought of themselves.
  • Create new products from conception to launch: 
    • You are comfortable with the entire Product Development process from research and conception, to design and prototyping, to pixel perfect implementation, handoff and QA. 
    • You ensure that your teams always explore alternatives based on creative thinking and concrete evaluation criteria before aligning on a particular approach or solution. 
  • Remove ambiguity and drive decisions: 
    • You are adept at framing problems and challenges based on evidence and decision criteria to remove ambiguity and reduce risk.
    • You will ground our product development work, strategically and tactically, in clear articulation of concrete outcomes, hypotheses and assumptions, and evidence.
    • Driving decisions and aligning colleagues around them are your bread and butter.
  • Drive quality, consistency, and accessibility: 
    • All that really matters is getting great products into the world and to make positive change for customers. 
    • You will sweat the details and care as much about the adoption and use of the product that goes live as you do about the in-process requirements, schedules, and ceremonies. 
  • Collaborate exceptionally:
    • Work collaboratively with peers in Product Design, Product Ops, Engineering and across Fora. 
    • Demonstrate compelling and confident storytelling that surfaces assumptions and difficult decisions but also aligns and galvanizes stakeholders around solutions.
  • Drive overall business performance for the Booking Platform
    • Drive financial performance for the Booking Platform, including growing bookable inventory, commissions, and total booking volume.
    • Interface externally with the travel industry, travel tech, etc. and act as a representative of Fora with partners
    • Develop a strong point of view and vision for how people should be booking hotels, cruises, etc.
  • Grow an amazingly effective team:
    • Hire, support, and develop a team of Product Managers to do the best work of their careers.
    • Assess the strengths and opportunities of the team based on objective criteria and help them to meet their full potential and the high bar Fora sets for our products.

Requirements

  • 8+ years of product management experience, preferably in a startup or growth-stage company.
  • Demonstrated success building and leading teams of Product Managers (and Product Designers) as an executive owner.
  • Experience making products for both B2B and Consumer-facing products or significant experience in at least one.
  • Excited about the prospect of creating 0-1 products quickly and iterating on existing products.
  • Approach product management with an eye on practicality and business impact rather than just building and deploying. 
  • Comfortable working with partial data or input.
  • Ability to communicate your ideas well to colleagues and stakeholders as well as an ability to speak fluently with our advisors to secure product feedback.
  • Strong ability to create easy-to-use products to accomplish complex tasks. 
  • Fondness for identifying and addressing uncertain issues and converting them into well-defined objectives.
  • An eye for visually appealing and meticulously crafted UX, paying close attention to details.
  • Interested in working in-person in NYC in our amazing office in Tribeca/Fidi with convenient transportation and to-die-for NYC views.

Compensation

Compensation range for this role can vary widely depending on experience, and for this role an indicative range is $190-$225k + equity. Other benefits include:

  • Unlimited vacation
  • Health Insurance (including an option completely covered by Fora HQ)
  • Dental & Vision Insurance
  • ClassPass Membership
  • 401k plan
  • Commuter Benefits
  • Supplemental Life Insurance
  • Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. 

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. 

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

--

WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Average salary estimate

$207500 / YEARLY (est.)
min
max
$190000K
$225000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of Product Management, Booking Platform , Fora Travel

If you’re a passionate, experienced leader ready to take on a pivotal role in the travel industry, Fora is eager to welcome you as the Director of Product Management for our Booking Platform in the heart of New York City! At Fora, we’re not just redefining what it means to be a travel advisor, we’re building an innovative platform powered by cutting-edge technology and rich community engagement. In this dynamic role, you will spearhead product development, guiding cross-functional teams through a seamless journey from conception to launch. You’ll harness customer insights, ensuring we create solutions that truly resonate and enhance our travel advisor's experiences. Your leadership will direct initiatives that influence our comprehensive Booking Platform, vital for managing significant transaction volumes daily. Collaborating with talented professionals in Product Design, Engineering, and Product Ops, you’ll cultivate a collaborative environment that focuses on quality, consistency, and accessibility. We want someone who isn’t afraid to make bold decisions and drive transformative changes while fostering a culture of creativity and objective thinking. If you’re excited about nurturing a high-performing team while also engaging in broader business leadership aspects, like financial performance and external partnerships, then this is the ideal place for you. Join us at Fora, where we empower entrepreneurs to turn their love for travel into rewarding careers, all while enjoying a vibrant office atmosphere filled with incredible views of the city!

Frequently Asked Questions (FAQs) for Director of Product Management, Booking Platform Role at Fora Travel
What does the Director of Product Management, Booking Platform role at Fora involve?

The Director of Product Management, Booking Platform at Fora involves leading a cross-functional team to create and enhance travel-related products, ensuring they meet customer needs while driving business outcomes. This role combines product development responsibilities with business strategy, focusing on financial performance and external partnerships.

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What qualifications are necessary to become a Director of Product Management at Fora?

To be considered for the Director of Product Management role at Fora, candidates should have at least 8 years of product management experience, particularly in startup or growth-stage environments. Proven leadership in building teams, especially in tech or travel-related products, is essential.

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Why is the Booking Platform important for Fora?

The Booking Platform is crucial for Fora as it serves as the backbone of our Advisor Portal, facilitating significant transaction volumes daily. This platform enables travel advisors to manage bookings effectively, enhancing customer experiences and driving revenue.

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What does success look like for a Director of Product Management at Fora?

Success for the Director of Product Management at Fora involves high-quality product launches, positive user adoption rates, and strong financial performance of the Booking Platform. It also includes fostering team development and collaboration across departments.

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What type of work culture can one expect at Fora as a Director of Product Management?

At Fora, the work culture for the Director of Product Management is collaborative, innovative, and supportive. Team members are encouraged to share ideas, experiment, and learn from each other, creating an environment that prioritizes community and entrepreneurial spirit.

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What opportunities for growth does Fora offer for product management professionals?

Fora offers immense opportunities for professional growth for product management professionals by allowing them to lead vital projects, work with experienced cross-functional teams, and play a critical role in shaping the future of travel technology.

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How does Fora support its employees' work-life balance in the Director of Product Management position?

Fora supports its employees’ work-life balance by providing unlimited vacation, a flexible work environment, and competitive benefits. This culture helps ensure that Directors can recharge and maintain a healthy work-life balance while being effective leaders.

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Common Interview Questions for Director of Product Management, Booking Platform
Can you describe your experience leading product management teams in a tech environment?

When answering this question, highlight specific projects where you guided a team through successful product launches. Discuss your leadership style, your approach to mentoring team members, and provide metrics that showcase the success of those products.

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How do you ensure that customer needs are met in product development?

Discuss your methodologies for gathering customer insights, such as user interviews, surveys, and usage data analysis. Emphasize how you prioritize customer feedback and apply it to the product roadmap to ensure alignment with market needs.

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What strategies do you use for effective cross-functional collaboration?

Mention your experience in building relationships with stakeholders across departments. Highlight techniques such as regular alignment meetings, collaborative tools, and inclusive decision-making processes to ensure all voices are heard.

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How do you approach product roadmapping?

Explain your process for creating a product roadmap, emphasizing the importance of aligning with broader company goals, incorporating feedback from teams, and being flexible to adjust priorities based on changing circumstances.

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Can you provide an example of a challenging product decision you had to make?

Share a specific instance where you faced a tough decision, detailing the factors you considered and how you came to a conclusion. Mention the impact of that decision on the product and the team.

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What is your process for measuring the success of a product after launch?

Discuss key performance indicators (KPIs) you track post-launch, customer feedback mechanisms, and how you analyze data to iterate on product features for continuous improvement.

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How do you foster a culture of innovation within your product teams?

Describe practices you implement to encourage creativity, such as brainstorming sessions, hackathons, or dedicating time for exploration. Stress the importance of creating a safe space for sharing ideas.

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What role does market research play in your product management strategy?

Emphasize how you conduct market research to inform product decisions, understand competitors, and identify opportunities for differentiation. Provide an example where research significantly influenced a product direction.

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How do you handle project delays or setbacks?

Talk about your proactive approach to identifying potential risks early, communicating effectively with stakeholders, and developing contingency plans to minimize negative impacts on timelines and deliverables.

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What is your vision for the future of travel technology?

Share your insights on trends you observe in travel tech and how emerging technologies such as AI and data analytics could shape the industry. Discuss how you see your role contributing to that future.

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Fora is a team of entrepreneurs and technologists building travel advisors, creators, and enthusiasts at the center. Its mission is to empower 100,000 travel entrepreneurs, and Fora is doing it by curating the most incredible experiences for trave...

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Full-time, on-site
DATE POSTED
November 25, 2024

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