Job details

Project Coordinator

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.
Required immediately, our Post Falls Branch is seeking a full time Project Coordinator/Manager! Monday thru Friday 8am-5pm

POSITION SUMMARY:
The Project Coordinator is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines

QUALIFICATIONS:

· High School Diploma with 2 years customer service experience with experience in Construction and/or countertops

· A background in interior design considered an asset

· 1-2 years estimating blue print, and completing measurements

· Basic CRM and computer skills with experience using Microsoft Office products and ability to learn other software programs

· Valid driver’s license and a clear criminal record check

· Strong organizational skills, with attention to detail

· Ability to handle challenging situations with diplomacy and respect

· Effective verbal communication skills

· Basic mathematical skills

· Ability to solve problems as they arise

DUTIES & RESPONSIBILITIES:

· Estimating Blueprints and completing measurements for clients

· Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer

· Assists customers in person, by email or on the telephone

· Processes orders and accepts payment from customers made over the telephone or in person

· Inputs orders/quotes into the computer system and confirms availability of product

· Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.

· Assists customer in the selection of product

· Maintains customer service records

· Establishes proactive communication with customers to ensure understanding of product ordered

· Handles quality and service issues to develop/maintain customer loyalty

· Ensures orders are priced accurately and invoices are issued promptly

· Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)

· Keeps the showroom clean and sets up displays as needed

· Other duties as assigned

FLOFORM is proud to offer the successful Candidate:

· A highly competitive wage 22Hr- 25Hr DOE

· Medical/RX/Dental/Vision/PTO

· Company paid life/ADD insurance

• Company paid EAP

• Medical and dependent FSA plan

· 401k

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!!

TOLL FREE 253-639-4574 or submit a resume.

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com.

We are an Equal Opportunity Employer

Average salary estimate

$48920 / YEARLY (est.)

min

max

$45840K

$52000K

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