Job details

Patient Access Services Team Lead - Pre Reg.

Nashville General Hospital is hiring for a Patient Access Services Team Lead for Patient Access Services as a full-time job in Nashville, Tennessee.

The Patient Access Services Team Lead is the leader of the first line of quality service to our patients and our guests. This position leads ambassadors of service, setting the standard. This position will lead a team that greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.

Patient Service Representative Roles & Responsibilities:

Leadership Level Customer Service - Treats all customers and employees with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.

Scheduling - Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.

Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.

Required Skills & Qualifications:

Proven leadership skills and abilities, 1-2 years preferred in a Healthcare/Clinic setting
Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.
Insurance Verification Experience
Healthcare Scheduling Experience
Bilingual English/Spanish Preferred
Experience working with managed care health plans
Excellent patient registration skills
Excellent customer service and telephone etiquette required
Solid knowledge of medical terminology
Proficient computer skills; internet, typing, data entry
High School Diploma (Equivalent) or Higher

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Our benefits include:

Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
401K Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Onsite Gym
Free Parking for all employees

Join our team at Nashville General Hospital. Apply today!

Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Patient Access Services Team Lead - Pre Reg., Nashville General Hospital

Nashville General Hospital is looking for a passionate and experienced Patient Access Services Team Lead to join our dedicated team in the heart of Nashville, Tennessee. As the Patient Access Services Team Lead, you'll be at the forefront of providing unparalleled service to our patients and guests. You're not just leading a team; you’re setting the standard for exceptional customer service. This position involves overseeing a skilled group of ambassadors who greet and assist our customers, ensuring they receive the utmost care. Your day-to-day will include conducting timely and accurate registrations, scheduling various appointments, and performing thorough benefit verifications. If educating patients about their benefits and guiding them through the healthcare process excites you, this role is a perfect fit! You'll act as a key liaison, connecting with physicians, patients, and other departments to facilitate smooth communication. With your leadership skills, you'll foster a respectful environment that prioritizes dignified interactions with everyone, from patients to staff. Your background in a fast-paced healthcare setting will allow you to thrive in responsibilities like scheduling surgeries and ensuring compliance with hospital regulations. If you have a knack for problem-solving, excellent telephone etiquette, and a good command of medical terminology, we want to hear from you! Join our team and enjoy amazing benefits like medical insurance, tuition reimbursement, and a 401K plan. Let’s make a difference together at Nashville General Hospital!

Frequently Asked Questions (FAQs) for Patient Access Services Team Lead - Pre Reg. Role at Nashville General Hospital

What does a Patient Access Services Team Lead do at Nashville General Hospital?

The Patient Access Services Team Lead at Nashville General Hospital is responsible for leading a team that provides exceptional service to patients and guests. This role involves overseeing registrations, scheduling appointments, verifying benefits, and ensuring that all staff deliver high-quality customer service while treating all individuals with respect and dignity.