Key Account Manager

As a Key Account Manager at Evolution, you will focus on building and maintaining strong business relationships. Your primary responsibilities will include strategizing with internal teams to meet KPIs, ensuring effective communication about upcoming game releases, managing promotional campaigns, and acting as a point of escalation for any client issues.

To succeed as a Key Account Manager at Evolution, candidates should ideally have 3-5 years of experience in the online B2B industry, particularly in online gaming. A strong commercial awareness, proficiency in English, and effective client management skills are crucial, along with a passion for sales and strategic thinking.

Evolution is committed to the personal and professional growth of its employees. As a Key Account Manager, you’ll enjoy exclusive career development opportunities, with many key roles filled internally. This dedication ensures that your career trajectory looks bright within the company.

The Key Account Manager role at Evolution is exciting due to the dynamic environment, the opportunity to work with cutting-edge products, and the chance to cultivate long-lasting client relationships. This position plays a pivotal role in the success of our business, making it both challenging and rewarding.

Yes! As a Key Account Manager at Evolution, you can enjoy the flexibility of remote work from any country in Latin America, allowing for a great work-life balance while engaging with clients effectively.

At Evolution, Key Account Managers have access to a variety of training resources, including the 'Grow with EVO' self-development training program and an e-library from Bookboon.com that offers thousands of e-books, online courses, and audio learning materials.

Key skills for a Key Account Manager at Evolution include strong analytical abilities, strategic thinking, effective communication, and a passion for customer relationship management. These skills will help you drive results in a complex commercial environment.

In responding to this question, you might want to emphasize your ability to listen to clients' needs and tailor your approach accordingly. Mention building trust through regular communication and delivering value through solutions that meet their expectations.

When addressing this question, share your approach to receiving feedback constructively, demonstrating empathy, and taking immediate steps to resolve any issues. This shows your ability to uphold client satisfaction even under challenging circumstances.

For this question, utilize the STAR method (Situation, Task, Action, Result) to describe a specific instance where your proactive strategies resulted in enhanced client loyalty and satisfaction.

Mention specific tools you’ve used, such as CRM software or analytics platforms, that help you track client interactions and performance metrics effectively. This illustrates your organizational skills and familiarity with industry tools.

In your answer, discuss the importance of assessing urgency and impact, and how you communicate with clients to manage their expectations while ensuring their needs are met efficiently.

Illustrate your analytical skills by sharing a real scenario where data analysis led to adjustments that significantly enhanced campaign performance. This shows your ability to use insights for decision-making.

Show your proactive approach to professional development by mentioning sources like webinars, industry publications, or networking with other professionals, which assist you in staying current with online gaming trends.

Demonstrate your problem-solving skills by explaining your systematic approach to identifying the root cause, brainstorming solutions, and implementing changes effectively to enhance campaign success.

In your response, highlight qualities such as strong communication, analytical thinking, effective negotiation skills, and a customer-centric mindset to clarify how these attributes align with Evolution's values.

Explain how you prioritize both aspects by setting clear goals, using strategic planning, and maintaining a focus on what will drive future value for clients while still delivering immediate results.