Customer Service Rep (3060) - 40017 HWY 42 Suite D

As a Customer Service Rep at RPM Pizza, your primary responsibility is to create a delightful experience for our customers. You'll take orders, maintain cleanliness in the store, operate equipment, and provide top-notch service while learning about inventory management. Being a part of the team means you'll also engage in community service and contribute to team projects, making every day exciting and rewarding.

To become a Customer Service Rep at RPM Pizza, you need to be at least 16 years old and possess a good attitude and willingness to learn. Strong communication skills and basic math abilities are essential since you'll be handling customer transactions. If you're outgoing and enjoy working in a team, you might be the perfect fit for our team!

RPM Pizza is committed to your career growth! Our Customer Service Reps are encouraged to complete our RPM College training programs, which equip them with vital team-building and problem-solving skills. Many of our team members start as CSRs and move on to exciting opportunities, including the chance to own their own Domino's store. We're here to help you succeed!

Working as a Customer Service Rep at RPM Pizza comes with numerous perks! Enjoy flexible hours, competitive pay, and generous discounts on our delicious menu offerings. Additionally, you will have access to medical benefits, a 401K program, and the chance to give back to your local community through partnerships and initiatives. It's a win-win!

The work environment at RPM Pizza is vibrant, family-oriented, and fun! Our team fosters a supportive atmosphere where collaboration and communication are encouraged. You'll be surrounded by enthusiastic colleagues and enthusiastic customers, making every shift enjoyable and fulfilling. It’s not just a job; it’s a community!

Applying for a Customer Service Rep position at RPM Pizza is simple! You just need to visit our careers page or apply directly via jobs.dominos.com. Fill out the application form, and don’t forget to showcase your personality and enthusiasm for the role. We're excited to meet you!

As with most pizza places, the busiest times for Customer Service Reps at RPM Pizza are typically during lunch and dinner hours, especially on weekends. This gives you a great chance to develop your multi-tasking skills while engaging with customers during peak times. Be ready to bring your A-game!

Excellent customer service means making the customer feel valued and understood. As a CSR at RPM Pizza, demonstrating that you care about their experience through active listening, quick resolutions, and a friendly demeanor is essential. Tailoring your service to meet their needs is key.

Handling a difficult customer starts with calmness and empathy. Listen carefully to their concern, acknowledge their feelings, and offer solutions that adhere to RPM Pizza's policies. Remaining positive ensures that even a challenging situation can end on a good note.

Even if you don't have formal experience, you can draw on any customer-facing roles or volunteer activities where you've engaged with people. Highlight skills such as communication, teamwork, and your enthusiasm for delivering exceptional service. Share a story that showcases your strengths.

In a busy environment like RPM Pizza, prioritizing tasks is crucial. I would focus on customer orders, ensuring that the most urgent tasks are addressed first while keeping an eye on cleanliness and equipment operation. Time management and teamwork can help keep everything running smoothly.

Providing an example of a time you went above and beyond can showcase your dedication. Talk about an instance where you took extra steps to ensure a customer left happy, whether it was finding their favorite item, resolving an issue quickly, or simply providing exceptional service.

To maintain a positive team environment at RPM Pizza, I believe in building strong relationships with my coworkers, encouraging open communication, and supporting one another. Celebrating each other's successes and helping out during busy times demonstrates teamwork and camaraderie.

Knowing about RPM Pizza involves understanding that we pride ourselves on providing a fun and pleasant experience for our customers. Our standard is to uphold a rock-solid brand image, which includes maintaining cleanliness, great service, and an inviting atmosphere for guests.

Handling repetitive tasks requires focus and dedication. To keep the quality of service high, I would stay motivated by reminding myself of the impact good service has on customers' experiences at RPM Pizza. Creating systems for efficiency while staying engaged is important.

I use active listening and note-taking techniques to keep track of details related to multiple customer orders. Understanding common trends in orders can also help me remember specific customer preferences at RPM Pizza, ensuring personalized service.

My motivation for working in customer service stems from my passion for helping people and creating positive experiences. Knowing that my role as a CSR at RPM Pizza can brighten someone's day makes every interaction worthwhile for me.