Telehealth Community Care Navigator

A Telehealth Community Care Navigator at Synapticure plays a crucial role in supporting patients and caregivers by providing education, coordination of care, and advocacy. They engage with patients through various communication channels, explain program expectations, and connect them with essential medical professionals and community resources.

To qualify for the Telehealth Community Care Navigator position at Synapticure, candidates need a high school diploma along with relevant experience. Proficiency in technology for remote communication, strong organizational skills, and ideally, experience in clinical care or geriatrics are also recommended.

Synapticure supports its Telehealth Community Care Navigators by providing a remote-first work environment, comprehensive training, and resources. Employees also benefit from competitive compensation, health coverage, a 401(k) plan with matching, and opportunities for career advancement.

While experience with dementia is highly desirable, it’s not an absolute requirement for applying to the Telehealth Community Care Navigator role at Synapticure. The company values diverse backgrounds and provides training to help team members succeed in the role.

Synapticure offers a robust benefits package for Telehealth Community Care Navigators, including medical, dental, and vision insurance, generous paid time off, life and disability insurance, and a work-from-home stipend, all designed to promote a healthy work-life balance.

Synapticure is unique due to its patient and caregiver-founded ethos, emphasizing empathy, support, and community. As a Telehealth Community Care Navigator here, you’ll contribute to meaningful work aimed at transforming lives and embodying a strong commitment to patient-first care.

Absolutely! Being bilingual, especially in Spanish, is a definite asset for the Telehealth Community Care Navigator position at Synapticure. It allows for greater reach and support among diverse patient populations, enhancing the care experience.

When connecting a patient with community resources, I would first assess their specific needs through open-ended questions. Then, I would provide tailored information about resources that best suit their situation, ensuring follow-up to confirm their usage and satisfaction.

To ensure effective remote communication, I focus on clarity and active listening. I also utilize multiple communication channels and ensure that I’ m always approachable and responsive to patients’ questions, thus fostering trust and continuity.

I would implement a patient’s care plan by closely collaborating with the RN Care Coordinators and engaging the patient in discussions about their goals. Regular tracking and adjustments would allow the plan to remain relevant to their evolving needs.

I handle difficult conversations by approaching them with empathy and professionalism. It's essential to create a safe space where patients feel comfortable expressing their feelings and concerns, reassuring them that their well-being is my top priority.

My experience in tracking and documenting patient interactions involves meticulous use of electronic health records and patient portals, ensuring accuracy and confidentiality. I prioritize timely updates to reflect any changes in patient conditions or needs.

In a previous role, I collaborated with interdisciplinary team members to address a patient's medication management issue. By brainstorming solutions and effectively communicating with each member, we were able to create a seamless plan that greatly improved the patient's care.

I stay organized by using electronic scheduling and task management tools that help prioritize my responsibilities. Daily checklists and reminders ensure that I maintain focus on patient needs and deadlines.

I am motivated by the opportunity to make a meaningful impact in the lives of vulnerable populations, particularly those with Alzheimer's. The ability to provide support, education, and a sense of hope to both patients and their caregivers drives my passion for this work.

When approaching patient education on complex topics, I simplify the information and use analogies that patients can easily relate to. Assessing their understanding through questions also helps ensure they feel confident about what they’ve learned.

The biggest challenge in the role of a Telehealth Community Care Navigator often involves addressing the emotional and informational needs of patients coping with neurodegenerative diseases. Balancing empathy while delivering practical support is key in overcoming this challenge.