Assistant Manager(02504) - 11640 Brooks School Rd, Ste 300

An Assistant Manager at RPM Pizza plays a crucial role in the daily operations of the store. They oversee shifts, manage team members, ensure excellent customer service, and assist the General Manager in achieving business goals, all while maintaining a positive work environment.

To become an Assistant Manager at RPM Pizza, you must be at least 18 years old, possess strong communication skills, exhibit a positive attitude, and be food safety certified as per local requirements. Prior experience in food service is beneficial but not mandatory.

You can apply for the Assistant Manager position at RPM Pizza by visiting our website or speaking directly to your RPM Supervisor. Be prepared to share your relevant experience and to demonstrate your passion for customer service.

RPM Pizza offers numerous avenues for career growth, particularly through RPM Pizza College, where you can develop your leadership skills. As an Assistant Manager, you'll gain valuable experience that can lead to further opportunities within the company.

Assistant Managers at RPM Pizza enjoy a range of benefits, including competitive pay, bonus opportunities, and comprehensive health benefits, such as medical, dental, vision, and life insurance. They also have the option to participate in a 401K program.

At RPM Pizza, we provide extensive training to Assistant Managers through our RPM Pizza College. This includes courses in leadership, team building, and essential operational skills. The goal is to equip you with the necessary tools for success.

The work environment for Assistant Managers at RPM Pizza is dynamic and engaging. You’ll be part of a family-oriented team where creativity, fun, and teamwork are encouraged while you strive to achieve store goals and create memorable customer experiences.

When prioritizing tasks as an Assistant Manager, focus on customer service and team management first. Ensure that staff are aware of their duties and that any immediate customer needs are met, then turn your attention to operational goals and employee training.

To manage a high-volume shift effectively, utilize clear communication with your team, delegate tasks based on strengths, and maintain a strong presence on the floor. Implementing time management practices will also help streamline operations during peak hours.

In discussing a past conflict, focus on using active listening techniques to understand different perspectives, followed by facilitating a solution-oriented conversation. Emphasize the importance of communication and building rapport among team members.

Highlight your experience in food service, your leadership skills, and your passion for hospitality. Discuss how you embody the brand's values and your enthusiasm for fostering a positive atmosphere for both customers and team members.

To ensure food safety standards, regularly train your team, conduct checklists before shifts, and maintain clear communication about protocols. Spearheading a culture of accountability in food safety will help uphold RPM Pizza's high standards.

To motivate your team during busy shifts, create a supportive and energetic atmosphere. Recognize individual and team achievements, distribute tasks wisely, and encourage open communication to foster a sense of unity and purpose.

Adopting a friendly and approachable attitude is key to excellent customer service. Listening to customers, addressing concerns promptly, and training your team to treat every customer interaction as an opportunity will enhance customer satisfaction.

When faced with unexpected challenges, staying calm and adaptable is crucial. Analyze the situation quickly, communicate with your team, and devise a plan to address the issue without compromising service quality.

Team training and development are essential for continuous improvement. I believe in regular training sessions and encouraging team members to share knowledge, leading to a more skilled and cohesive team that excels in providing customer service.

To manage store inventory effectively, I would utilize both digital tools and manual checks to keep real-time data on stock levels. Implementing a systematic approach to ordering and stock rotation is key to reducing waste and maintaining product availability.