Account Manager, Mid-Market

An Account Manager, Mid-Market at Docebo is responsible for managing and expanding a portfolio of mid-market accounts. This role includes developing growth plans, maintaining strong relationships, and ensuring clients succeed with our AI-powered learning solutions. You will work closely with Customer Success Managers to optimize the client experience and drive expansion within their existing usage of Docebo's platform.

To qualify for the Account Manager, Mid-Market position at Docebo, you should have at least 3 years of experience in a related field, particularly in growing a renewable book of business for a SaaS company. Strong communication skills, organizational abilities, and a consultative approach to client interactions are also essential to success in this role.

Docebo fosters a hybrid work environment that promotes in-person collaboration while allowing for remote work when focus time is needed. Team leaders have the flexibility to decide how often their teams come into the office based on collective and individual needs, ensuring a balanced work-life approach for Account Managers.

As an Account Manager at Docebo, you are positioned for significant growth within the company. You will have access to ongoing training and development resources, mentorship from senior leaders, and the chance to take on larger accounts or leadership roles as you demonstrate your ability to drive client success and meet sales targets.

Yes! While experience in SaaS is preferred for the Account Manager, Mid-Market role at Docebo, applicants from different industries who have relevant skills in account management, client relations, and business growth are encouraged to apply. A strong track record in sales and relationship building can significantly strengthen your candidacy.

Docebo prides itself on a culture rooted in six core values: Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. As an Account Manager, you will be part of a supportive team environment where collaboration is key, and diverse perspectives are celebrated, ultimately creating a more enriching workplace.

Docebo provides Account Managers with a comprehensive suite of tools and resources, including access to advanced analytics, CRM systems, and customer success platforms, enabling you to manage accounts effectively. Additionally, you will have the opportunity to utilize the latest features of our learning software to support clients.

To effectively approach account management, focus on understanding your client's unique needs and goals. Use a consultative approach to discussions, actively listen to their challenges, and propose tailored solutions that leverage Docebo's AI-powered learning tools.

Share a specific instance where you identified a new opportunity within a client's portfolio, detail the steps you took to address their needs, and the positive outcome that followed, demonstrating your ability to drive growth effectively.

Maintaining strong relations entails regular check-ins, being proactive about answering client inquiries, and providing value through actionable insights based on their usage of your company's product. Building trust over time is key to client retention.

I focus on setting measurable goals, analyzing account performance metrics, and identifying areas for improvement. Regularly revisiting these strategies and adjusting based on market trends or client feedback has proven effective in consistently achieving sales targets.

Tackling tough discussions requires empathy and transparency. Always listen to the client's concerns, acknowledge their feelings, and provide clear and constructive objectives or solutions that address the issues while reinforcing the value of your partnership.

Data is essential in my account management strategy as it provides insights into client usage and satisfaction levels. I leverage analytics to drive informed conversations with clients about their goals and strategies for optimization, ensuring alignment with their business objectives.

Describe a specific scenario where by identifying the root causes of dissatisfaction, you implemented targeted strategies and actions that resulted in a resurgence of client engagement and satisfaction, showcasing your problem-solving and relationship-building skills.

I prioritize accounts based on factors such as revenue potential, client engagement levels, and individual client needs. Using a strategic segmentation approach helps me allocate my time and resources effectively to maximize the impact of my efforts.

The biggest challenge for Account Managers is often the rapid pace of change in technology and client needs. Staying agile, continuously learning, and aligning solutions with evolving client requirements are crucial to overcoming this challenge successfully.

Express your enthusiasm for joining Docebo by highlighting their innovative approach to learning and their commitment to fostering a collaborative culture. Talk about your passion for helping clients achieve success and how your values align with Docebo's.