Director of Customer Support Engineering

Job Summary

A company is looking for a Director of Customer Support Engineering.

Key Responsibilities

• Lead and mentor Support Managers and their teams while establishing a culture of accountability and technical excellence
• Collaborate with cross-functional teams to ensure seamless issue resolution and proactive customer support
• Develop and optimize incident management processes and implement support metrics to drive performance improvements

Required Qualifications

• At least 10 years of experience in technical support/engineering roles, with 5 years in people leadership
• Bachelor's degree in Computer Science, Engineering, or equivalent experience
• Proven ability to manage high-performing technical teams and drive strategic initiatives
• Experience in leading complex technical issue resolution and advocating for customer needs
• Strong collaboration skills to engage with executives and align customer needs with business priorities