Product Support Associate

Job Summary

A company is looking for an Associate, Product Support.

Key Responsibilities

• Serve as a subject-matter expert (SME) on Helios workflows to resolve customer-submitted issues
• Ensure compliance with service level agreements (SLAs) for all support tickets
• Collaborate across teams to triage and resolve platform issues

Required Qualifications

• 1-3 years of experience in a relevant field
• Interest in healthcare, technology, and user-centered product development
• Ability to thrive in a fast-paced, dynamic environment
• Proactive, ownership-driven mindset with a bias for action
• Must reside in the U.S.; no visa sponsorship available