Director of Customer Support (CJIS)

Job Summary

A company is looking for a Director of Customer Support.

Key Responsibilities

• Recruit, train, and mentor a high-performing global team while fostering a culture of customer advocacy
• Act as the voice of the customer, collaborating with cross-functional teams to prioritize feedback and drive product improvements
• Define and analyze key performance indicators (KPIs) and optimize support processes to enhance customer satisfaction

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, Business, or a related technical field, or equivalent experience
• 5+ years of experience in technical customer support leadership with a proven track record of success
• General knowledge of SQL queries and Windows server administration
• Ability to think strategically and lead effectively
• Must complete Criminal Justice Information Services (CJIS) training and pass a secondary FBI Level background check