Senior Telecommunicator

Job Summary

A company is looking for a Senior Telecommunicator to support daily operations and enhance team effectiveness.

Key Responsibilities

• Bridge the gap between shift leaders and team members, ensuring operational success
• Perform quality assurance reviews and implement process improvements
• Provide real-time support and feedback during member interactions

Required Qualifications

• High School Diploma or GED
• 5 or more years of experience in a high-volume healthcare contact center
• Experience in member-facing roles with a focus on service delivery
• Proven ability to manage time and tasks effectively
• Experience in quality assurance processes