HR Experience Specialist, LATAM

An HR Experience Specialist at Deel plays a crucial role in managing the employee lifecycle for EOR employees within the LATAM region. This includes handling onboarding and offboarding processes, providing support for payroll and benefits, and addressing HR-related queries to foster a positive work environment.

To be considered for the HR Experience Specialist position at Deel, candidates should ideally have over 5 years of experience in International HR in a fast-paced setting. Local HR certifications and fluency in both Spanish and English are definite advantages.

Key skills for an HR Experience Specialist at Deel include strong analytical abilities to resolve complex HR issues, data-driven decision-making, and proficiency with HR systems such as JIRA, Zendesk, or Intercom for tracking employee inquiries.

Deel is committed to providing high-level support to its EOR employees in the LATAM region by being the first point of contact for HR queries, addressing their concerns promptly, and enhancing their overall experience through effective HR management practices.

Yes! Deel offers flexibility with remote work options as an HR Experience Specialist, which allows you to balance your work and personal life while contributing to a thriving global team.

Working at Deel provides competitive pay, stock grant opportunities, and various perks tailored to your employment status. Additionally, you'll enjoy a work environment that emphasizes inclusivity and access to resources for all team members.

At Deel, the culture is vibrant, inclusive, and driven by innovation. As an HR Experience Specialist, you'll be part of a global team that values diversity and encourages personal and professional growth within a supportive and collaborative atmosphere.

My approach involves collaborating with relevant departments to ensure that new hires have the resources and information necessary to start successfully. I prioritize clear communication, provide comprehensive orientation materials, and follow up regularly during their initial weeks.

I approach complex HR challenges by utilizing a structured problem-solving method. This includes gathering all relevant information, consulting with stakeholders, and collaborating to devise effective solutions while ensuring compliance with local laws.

I have extensive experience using various HRIS systems to manage employee data, payroll processing, and reporting. I leverage these systems to enhance efficiency and accuracy in HR operations.

I would proactively address performance issues by implementing regular check-ins and feedback sessions, clarifying performance expectations, and fostering open communication to ensure employees feel supported and engaged.

To improve employee experience, I would focus on gathering employee feedback, analyzing data to identify trends, and collaborating with the team to implement programs that support engagement, development, and inclusion.

I stay updated on HR regulations by regularly reviewing publications, participating in relevant webinars, engaging with HR networks, and collaborating with local experts to ensure compliance and best practices.

In a previous role, I facilitated a mediation session between two employees. I encouraged open communication, helped them express their concerns, and guided them towards a mutually agreeable solution, which strengthened their working relationship.

I have experience overseeing payroll processes and managing employee benefits programs, ensuring compliance with local regulations and tailoring offerings to meet employee needs while aligning with company goals.

I would promote a diverse workplace by implementing inclusive hiring practices, facilitating diversity training, and creating platforms for employees to share their perspectives and experiences, fostering a culture of respect and belonging.

Key metrics include employee satisfaction scores, turnover rates, time-to-hire, and engagement levels. These indicators help evaluate the effectiveness of HR initiatives and guide adjustments for continuous improvement.