Customer Solutions Lead

Job Summary

A company is looking for a Customer Solutions Expert Lead - Verifications.

Key Responsibilities

• Act as the first point of contact for escalated calls and requests
• Assign work to associates and maintain daily boards updates
• Manage complaint resolution and support cross-functional process improvement efforts

Required Qualifications

• High School Diploma or equivalent plus one year of relevant experience
• Expert knowledge of department systems, processes, and business protocols
• Ability to lead by example and manage multiple tasks effectively
• Proficiency in basic spreadsheet, word processing, and data entry
• Strong organizational and interpersonal skills