Customer Experience Supervisor - job 1 of 3

Job Summary

A company is looking for a Supervisor, Customer Experience.

Key Responsibilities

• Lead a team of CX Specialists to deliver exceptional advertiser and partner support
• Drive team performance to meet and exceed performance metrics while implementing continuous improvement initiatives
• Oversee daily operations, advocate for advertisers, and maintain high standards through coaching and performance management

Required Qualifications

• 3+ years of experience leading diverse, front-line teams
• Proven track record in managing high-volume, fast-paced customer support environments
• Strong data analysis and presentation skills, proficient in Google Suite and Excel
• Experience in at least one area of advertising (e.g., policy, account management, campaign management)
• Proficiency in Call Center Management Tools (Workforce Management, Quality Assurance, Ticketing Systems)