Member Support Specialist - job 2 of 7

Job Summary

A company is looking for a Member Support Specialist to provide assistance and support to members using medical alert devices.

Key Responsibilities

• Answer incoming calls from members and caregivers regarding orders, billing, and account services
• Guide callers through troubleshooting and using products or services effectively
• Maintain knowledge of products and services, perform account updates, and document member interactions

Required Qualifications

• 2+ years of member service call center or member-facing experience
• High school diploma required; associate or bachelor's degree preferred
• Computer proficiency with the ability to multi-task
• Professional and enthusiastic demeanor with a passion for serving
• Effective active listening skills to ensure appropriate resolutions