Customer Experience Representative - job 1 of 10

Job Summary

A company is looking for a Representative, Customer Experience - Inbound (Remote - PM/CST Shift).

Key Responsibilities

• Provide service support to members and/or providers through various communication channels
• Conduct surveys related to health assessments and member/provider satisfaction
• Document details related to Member or Provider inquiries accurately

Required Qualifications

• HS Diploma or equivalent combination of education and experience
• 1-3 years of Sales and/or Customer Service experience in a fast-paced environment
• Preferred Associate's Degree or equivalent combination of education and experience
• Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools
• Experience in a contact center environment is preferred