Behavioral Health Team Lead

Job Summary

A company is looking for a Team Lead Customer Care Navigator.

Key Responsibilities

• Monitor and evaluate call tracking data for accuracy and performance issues
• Respond to customer inquiries and serve as an escalation point for care advocates
• Assist with training and development of care advocates while maintaining a teamwork environment

Required Qualifications

• Minimum 3 years' experience in a call center environment; 2 years in a team lead role preferred
• Deep understanding of customer engagement across telephone and digital channels preferred
• Strong technical/computer skills with intermediate proficiency in Excel, PowerPoint, and Word
• Ability to manage customer cases independently in a fast-paced environment
• Service excellence attitude is essential