Case Manager

As a Case Manager at Copa Health, you will be responsible for developing and managing Integrated Service Plans (ISP) that cater to the unique needs of each member. Your role will involve coordinating with healthcare and behavioral health providers, ensuring the successful implementation of services, and supporting members in achieving their recovery goals.

To be considered for the Case Manager role at Copa Health, candidates need at least a high school diploma with four years of experience in behavioral health or a bachelor's degree in a related field with one year of relevant experience. Additionally, a valid driver’s license and vehicle are required.

Case Managers at Copa Health enjoy a wide range of benefits, including generous PTO, tuition reimbursement, affordable healthcare plans, and retirement plans with company match, along with additional perks like an Employee Assistance Program and wellness incentives.

Yes! Copa Health offers a sign-on incentive of $1,000 for new Case Managers, reflecting our commitment to attracting talented professionals to join our team and support the vital services we provide.

The Case Manager role at Copa Health is pivotal in facilitating integrated care by collaborating with diverse healthcare providers, developing comprehensive assessments, and ensuring that members receive coordinated support in managing their chronic medical and psychiatric conditions.

Essential skills for a Case Manager at Copa Health include communication, empathy, problem-solving, and organizational abilities. You should be adept at coordinating care, engaging with service participants, and working collaboratively within a team to deliver the best outcomes.

Case Managers at Copa Health work in a supportive and collaborative environment that values growth and development. The culture emphasizes the importance of teamwork while empowering professionals to take initiative and contribute positively to the lives of our members.

When creating an ISP, I start with a comprehensive assessment of the member's needs, ensuring to gather information from various stakeholders, including the individual, family, and other service providers. I focus on collaborative goal-setting, emphasizing the member's preferences and strengths.

In a challenging case where a member was struggling to follow their treatment plan, I engaged them in open dialogues to understand their concerns. By collaborating with their healthcare team and adjusting the plan to suit their needs better, we achieved improved engagement and outcomes.

I prioritize staying updated on healthcare guidelines and regulations relevant to integrated care. Additionally, I ensure all procedures are followed during the ISP development and recording progress, regularly reviewing plans and outcomes to ensure adherence to standards.

I use a person-centered approach, focusing on building rapport and trust. I help clients understand the benefits of their goals and celebrate small achievements with them, which enhances their motivation and commitment to the recovery process.

I believe in open communication and active listening. When conflict arises, I facilitate a meeting where all parties can express their perspectives. My goal is to foster collaboration by focusing on shared objectives and finding common ground to resolve issues.

I once worked with a client with hearing impairments. To ensure effective communication, I learned basic sign language and utilized visual aids. This effort not only made the client feel understood but also strengthened our working relationship.

Documentation is crucial for maintaining accurate records of progress, ensuring compliance, and aiding communication among team members. I strive to keep all documentation thorough and up-to-date, reflecting any changes in the member's circumstances and care plans.

I regularly participate in training sessions, webinars, and professional networking groups. Staying connected with industry trends and best practices enables me to incorporate new strategies and knowledge into my case management.

I'm drawn to Copa Health's commitment to integrated care and the opportunity to make a significant impact in the lives of individuals. The collaborative environment and the focus on growth resonate strongly with my professional values and goals.

I regularly review the progress with the member and involved providers, utilizing feedback to assess the effectiveness of services. If the desired outcomes are not being achieved, I quickly work with the team to modify the ISP to better meet the member's needs.