Assistant Housing Manager

An Assistant Housing Manager in the Bronx handles a variety of tasks such as supervising staff, processing rental and transfer packages for Section 8 participants, resolving tenant-related issues, and ensuring all operations run smoothly. You would also assist with system navigation and collaborate with external agencies to expedite processing.

To qualify for the Assistant Housing Manager role in Bronx, candidates need a baccalaureate degree and one year of relevant supervisory experience, or a high school diploma with five years of experience in housing management. A combination of education and experience, along with a permanent civil service status in the title, is also acceptable.

Working as an Assistant Housing Manager in Bronx, NY offers a supportive environment where you can engage with a diverse community while managing and leading a dedicated team. You'll work closely with various internal and external stakeholders, fostering relationships that are vital to efficient operations.

For the Assistant Housing Manager role in Bronx, applicants must have permanent civil service status and should carefully read through the posting to ensure they meet the minimum qualifications. Applications via the Automated Transfer List System must reapply via the vacancy posting to be considered.

Essential skills for an Assistant Housing Manager in Bronx include strong leadership and communication abilities, problem-solving skills, attention to detail when handling sensitive information, and the capability to navigate systems like Siebel for effective processing of rental and transfer packages.

As an Assistant Housing Manager, you will be responsible for overseeing staff performance, conducting evaluations, training new employees, and handling disciplinary actions. You'll mentor and guide team members to ensure high standards of service and operational efficiency.

While the Assistant Housing Manager position is currently a lateral transfer opportunity, there is potential for professional development through experience gained in the position, enabling you to sharpen your skills and learn more about housing management and community engagement.

When managing a team, I prioritize open communication, set clear expectations, and encourage collaboration. I believe in regular check-ins to foster trust and ensure everyone feels supported, which ultimately leads to better team performance.

I approach tenant complaints with empathy, actively listening to their concerns and working to resolve issues promptly. Clear communication and follow-up are key in showing tenants that their satisfaction is a priority.

I have extensive experience navigating rental processing systems like Siebel, utilizing its functionalities to ensure that rental packages are accurately processed and tracked. I always seek to identify potential areas for enhancement to improve system efficiency.

I follow strict protocols to handle sensitive information responsibly, including ensuring proper documentation, limited access to sensitive data, and training staff on best practices to maintain confidentiality and compliance with regulations.

In training new staff, I create a structured onboarding plan that includes mentorship, hands-on experience, and regular check-ins to address any questions or hurdles. I also encourage continuous feedback to adapt the training to their specific needs.

I prioritize tasks by assessing urgency and impact, utilizing lists or project management tools to stay organized. This helps me manage time effectively while ensuring that high-priority items receive immediate attention.

In my previous roles, I've conducted informal conferences and reviews by preparing thoroughly, gathering relevant information, and fostering a respectful dialogue. I focus on creating a positive atmosphere that encourages open discussion.

I establish effective relationships with external agencies by maintaining open lines of communication, being responsive, and demonstrating reliability in managing shared tasks. Building rapport is central to ensuring smooth collaboration.

I have a strong track record in processing voucher extensions where I ensure compliance with guidelines, communicate clearly with applicants regarding requirements, and complete the necessary documentation efficiently to minimize disruption.

I am motivated by the opportunity to make a positive impact in my community. The relationships I build and the lives I help improve through effective housing management drive me to excel in the Assistant Housing Manager role.