Client Solutions Coordinator

Job Summary

A company is looking for a Client Solutions & Support Coordinator for a full-time remote position.

Key Responsibilities

• Build and maintain positive client experiences throughout the support ticket lifecycle
• Promote client success by managing expectations and ensuring adherence to Service Level Agreements (SLAs)
• Identify trends in support issues and contribute to the knowledge base for efficient ticket handling

Required Qualifications

• Bachelor's Degree or equivalent work experience preferred; recent grads encouraged to apply
• Strong technical troubleshooting skills with the ability to explain issues to clients
• Flexible and adaptable to changing priorities and projects
• Proven success in dynamic, fast-paced environments, managing multiple tasks
• Non-Profit or related experience in internships or coursework is a plus