Call Center Analyst - job 2 of 3

Job Summary

A company is looking for a Call Center Analyst 2.

Key Responsibilities

• Provide basic end-user technical support via phone, email, or Microsoft Teams
• Manage user accounts including password resets and permission assignments
• Escalate unresolved incidents to the next level of support in accordance with SLAs

Required Qualifications

• High School diploma with 3-5 years of experience in a call center or IT environment
• Ability to troubleshoot and resolve basic technical issues
• Must obtain Windows 10 and Office 365 or CompTIA certification within 90 days of hire
• Previous experience in customer service or technical support is a plus
• CompTIA A+ certification is preferred