Supervisor of Member Engagement

Job Summary

A company is looking for a Supervisor - Member Engagement to lead teams in delivering meaningful member interactions that drive outcomes for quality programs.

Key Responsibilities

• Manage a remote team to conduct outreach activities for prioritized clinical gaps
• Oversee daily team metrics, call queues, and provide quality reviews for engagement improvement
• Support team in workflow design and manage service level escalations

Required Qualifications

• High school diploma or GED; Associate's Degree or higher preferred
• Knowledge of HEDIS quality metrics and experience with member engagement
• Medical Assistant certification, Pharmacy Technician, or 2+ years of medical office experience preferred
• Minimum 5 years of healthcare experience with at least one year in a lead or management role
• Bilingual in Chinese (Mandarin and/or Cantonese) or Spanish preferred