Client Consultant

Job Summary

A company is looking for a Client Consultant to support the Signal platform and manage client inquiries.

Key Responsibilities

• Act as the initial contact for client support, managing queries and ensuring timely communication
• Troubleshoot issues and escalate them internally via Zendesk and JIRA as needed
• Coordinate with product and development teams to provide updates and resolutions to clients

Required Qualifications

• Proven experience in a client-facing support role
• Familiarity with systems like Excel; experience with financial data is a plus
• Ability to manage time effectively across varying time zones
• Confidence in conveying technical information clearly and professionally
• Experience with issue tracking and resolution management