Commercial Manager

About the role

As a Commercial Manager , you will play a critical role in shaping and driving the growth of one of Careem’s verticals. You will oversee the P&L for your assigned partners and lead strategic initiatives to maximize revenue, optimize operations, and enhance the customer experience. Collaborating with cross-functional teams, you will manage relationships with key partners, streamline operational efficiencies, and ensure Careem is the partner of choice for grocers.

What you'll do

• Drive revenue growth by identifying and executing new commercial opportunities with partners.
• Optimize pricing strategies, promotions, and marketing campaigns to boost sales and improve margins.
• Conduct regular analysis of partner performance to identify trends, challenges, and growth opportunities.

• Act as the main point of contact for key partners, fostering strong relationships and trust.
• Negotiate commercial terms and agreements to secure mutually beneficial outcomes.
• Provide partners with insights and recommendations to enhance their performance and operational efficiency.

• Collaborate with internal teams to improve operational processes, including stock availability, fulfillment rates, and delivery times.
• Analyze and improve preparation times and cancellation rates, ensuring seamless order fulfillment.
• Work with partners to proactively manage inventory, pricing accuracy, and product availability.

• Develop and implement strategies to expand the assortment and onboard new partners.
• Lead initiatives to improve customer satisfaction, including replacements and alternative suggestions.
• Monitor competitive trends and market insights to ensure Careem’s offering remains top-tier.

• Leverage data and analytics to track KPIs, including revenue growth, cancellations, and operational efficiency.
• Prepare regular performance reports and present insights to leadership and partners.
• Use predictive analytics to forecast trends and proactively address potential challenges.

What you'll need

• Proven track record in commercial management, account management, or category management in the, FMCG, or e-commerce industries.
• Strong experience in managing P&L and driving growth strategies.
• Experience working in a fast-paced, data-driven environment
• Exceptional negotiation and relationship management skills.
• Analytical mindset with the ability to interpret complex data and generate actionable insights.
• Strong problem-solving skills with a focus on operational efficiency and partner success.
• Excellent communication and presentation skills.
• Entrepreneurial spirit with a proactive and results-driven approach.
• Ability to multitask and manage competing priorities in a high-pressure environment.
• Collaborative team player who can influence and drive cross-functional projects.
• Proficiency in Excel/Google Sheets, SQL, and data visualization tools (e.g., Tableau, Looker).
• Familiarity with CRM systems and project management tools is a plus