Client Manager
Who are we?
InsideTrack, a Buyers Edge Platform SaaS solution, is the leading data and spend management technology empowering foodservice operators including restaurants, casinos, hospitality, colleges, and universities. Our commitment to transparency is evident in our proprietary technology that we use to standardize and normalize foodservice purchasing data, offering operators the key to unlocking valuable insights and visibility into the health of their business. Specializing in identifying overcharges, optimizing contract compliance, providing comprehensive management reporting, and maximizing rebates, InsideTrack ensures businesses thrive. Leveraging a Transactional Volume exceeding $50B+, we benchmark clients' procurement information against industry standards, guiding them in answering critical procurement questions and achieving purchasing and savings goals with precision.
This position is based out of our New London, CT office on a hybrid basis. We are unable to provide sponsorship for work authorization.
Your Impact:
We are looking for a Client Manager who will be responsible for maintaining and enhancing customer relationships. You will manage accounts in conjunction with the Sales team, as well as create reports, presentations and marketing materials, and be a key piece in a team driven culture. This position moves quickly and requires strong interpersonal skills, organization, and attention to detail. Additionally, we seek a great communicator who has the ability to welcome challenges, thrive in a small team environment, and who is eager to learn new skills.
- Manage period bids for customers
- Processing information requests from customers
- Coordinate and present webinars for potential and existing customers
- Perform sales analysis
- Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within InsideTrack
- Conduct on-going meetings and calls to communicate frequently with customers on updates, information, concerns and opportunities
- Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
- Identify opportunities for potential up sell of Platform services
- Organize and conduct on-boarding of customers. See through the initial introduction until customer is completely set up within the system
- Manage upwards of 30-40 customer accounts on ongoing basis
- Track follow up for any customer involved meetings and keep internal systems and databases up-to-date with customer information
- Market new programs and services to customers
- Must be comfortable being the point person for customer and internal departments
- Procure, organize, and disperse data
- Have full understanding of InsideTrack interaction with Platform brands
- Be available to travel to visit clients face to face
- Track all client activity and opportunities in Salesforce
About You:
- 4-year Bachelors’ degree or relevant experience required
- Efficient, detail oriented, and well organized
- Excellent computer skills, including expertise with MS Excel and PowerPoint
- Able to organize and manage sales information
- Ability to learn new technologies quickly
- Workflow status and management
- Perform initial data analyses and comparisons
- Have strong communication and relationship management skills
- Excel in explaining complex information in ways that are easy to understand.
- Want to be part of a small team that’s motivated by helping others and serving the best interests of our customers
- Like to work hard and have a thirst for knowledge with a “do what it takes” attitude
- Crave an environment where you can develop professionally and personally
- Food service industry experience a plus
- Past experience related to customer service or project management helpful
Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!
What’s in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life insurance plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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At InsideTrack, we believe in empowering foodservice operators through our innovative Buyers Edge Platform SaaS solution. As a Client Manager in our New London, CT office, you’ll play a vital role in maintaining and enhancing our customer relationships. You’ll be working closely with our Sales team to manage accounts, create insightful reports, engaging presentations, and marketing materials that help illustrate our capabilities in data and spend management technology. The perfect candidate thrives in a fast-paced environment, possesses excellent interpersonal skills, and is incredibly organized with a keen attention to detail. Your responsibilities will vary but will include conducting webinars, performing sales analysis, and establishing relationships that align with our clients’ business objectives. You will need to be proactive in anticipating customer needs and comfortable being the primary point of contact for them. From coordinating initial onboarding processes to marketing new programs, you’ll be juggling multiple tasks, including tracking client activity in Salesforce while staying updated with our internal systems. A Bachelor's degree or relevant experience is required, along with a thirst for knowledge and a passion for helping others succeed. At InsideTrack, we do not just offer a job; we provide a platform where you can develop professionally and personally while enjoying exceptional benefits such as medical coverages, flexible spending accounts, and a robust 401(k) plan. If you’re excited to join a small, dynamic team that focuses on making a significant impact on our clients’ businesses, we want to hear from you!
Headquartered in Waltham, Massachusetts, Buyers Edge Platform is a data driven software company that is focused on foodservice supply chain, contracting and purchasing partner.
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