Collections Agent

Location: Work from Home
Salary: Starting at $16/hour, with potential for more based on experience + commission
Job Type: Full-time 

Hours: Mon-Thur 8-6:30 PM ; Friday 8-noon

Last Friday of the month 8-5 pm & Last Sat of monday 8-noon 

Job Description:

We are looking for a motivated and reliable Collections Agent to join our team. This is a work-from-home position that offers flexibility and the potential to earn more based on experience.

As a Collections Agent, you will be responsible for contacting clients to collect payments for overdue accounts, negotiating payment arrangements, and providing excellent customer service. This role requires strong communication skills, the ability to manage sensitive financial situations, and a dedication to meeting collections targets.

Responsibilities:

• Contact customers by phone, email, or other communication methods to collect overdue payments.
• Negotiate payment arrangements and resolve billing discrepancies.
• Update account information and document interactions in the system.
• Maintain a professional and empathetic approach while dealing with customers.
• Meet or exceed collections targets and performance metrics.
• Maintain confidentiality and comply with all relevant regulations and company policies.

Qualifications:

• Starting pay: $16 per hour, with potential for more based on prior experience.
• Previous collections or customer service experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and negotiation skills.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable working in a fast-paced environment with deadlines.

Benefits:

• Work from the comfort of your home.
• Flexible hours.
• Opportunities for advancement and salary increase based on performance.
• Comprehensive training provided.

If you're a self-driven individual who thrives in a remote work environment and is looking to grow in the collections industry, we would love to hear from you!