InfoLink Project Coordinator

About the Role

Are you looking for a role where technology, customer service, and project coordination come together? An exciting opportunity has opened in our Technology team for an InfoLink Project Coordinator. In this role, you’ll play a key part in supporting customers, ensuring smooth project execution, and helping businesses harness the full potential of our InfoLink products.

This role is perfect for someone who enjoys working with technology, problem-solving, and collaborating with both customers and internal teams. While technical knowledge is a plus, we provide training and support to set you up for success.

Responsibilities & Duties

• Coordinating and delivering exceptional customer support for our InfoLink products.
• Managing project timelines, updating stakeholders, and ensuring seamless implementation.
• Maintaining accurate customer records and ensuring all project data is up to date.
• Providing first-level support for customer inquiries before escalating to the InfoLink support team.
• Coordinating InfoLink module programming and delegating tasks as needed.
• Handling monthly invoicing and journal processing for SaaS-hosted InfoLink services.
• Processing orders and invoicing for customer HID cards in a timely and accurate manner.

Skills & Experience

To be successful in this role you will have:

• trong interpersonal and negotiation skills – you’ll be working with internal teams and customers daily.
• Excellent verbal and written communication – clarity and professionalism are key.
• A problem-solving mindset – you enjoy finding solutions and making things run smoothly.
• Solid computer skills – familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams) is a plus.
• A team-player attitude – you’ll be part of a small, supportive team working together to deliver outstanding service.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.