Bilingual Remote Customer Service Rep

Job Summary

A company is looking for a Part-Time Remote Customer Service Representative (CSR) for Saturday, Sunday, and Monday shifts.

Key Responsibilities

• Handle inbound calls in both English and Spanish regarding transportation services
• Meet or exceed productivity metrics including Average Handle Time and Customer Satisfaction
• Follow HIPAA and compliance protocols to protect members' health information

Required Qualifications

• Minimum of 6 months of inbound Contact Center or transferable healthcare experience
• Fully bilingual in English and Spanish
• High School degree or equivalent
• Ability to sit for 8 hours or more a day while wearing a headset
• Secure, quiet workspace without conflicting responsibilities during scheduled shifts