Sales Support Specialist

At Attain, a Sales Support Specialist plays a crucial role by assisting the sales team with administrative tasks, CRM management, and sales analytics. You will manage Salesforce data, generate reports, and analyze Gong recordings to provide valuable insights, all while supporting the onboarding of new team members and ensuring an efficient sales process.

Candidates should possess a Bachelor’s degree in Business Administration, Marketing, or a related field along with a minimum of 2 years of experience in a sales support role. Proficiency in Salesforce is essential, and familiarity with Gong for sales intelligence will be a significant advantage.

The Sales Support Specialist contributes by optimizing sales operations through effective CRM management, data analysis, and providing actionable insights. By supporting the sales team with lead research and maintaining accurate tracking of sales opportunities, you help drive revenue growth.

Yes, strong knowledge of Salesforce is required for the role of Sales Support Specialist at Attain. Experience in Salesforce administration helps ensure efficient data management and reporting, integral to the sales process.

Attain provides a collaborative and supportive work environment where teamwork and communication are valued. As a Sales Support Specialist, you will work closely with sales representatives and cross-functional teams, utilizing tools like Salesforce and Gong to enhance sales strategies.

Certainly! Attain emphasizes professional growth and development. As a Sales Support Specialist, you'll have opportunities to learn from experienced team members, participate in training, and potentially advance into sales or management roles based on your performance and interests.

Yes, the position allows for work-from-home flexibility, making it easier for you to balance work and personal commitments while contributing to the success of the sales team at Attain.

When prioritizing tasks, I evaluate deadlines, urgency, and impact on the sales team’s efficiency. I use tools to manage my time and ensure that critical tasks, such as reporting and follow-ups, are completed first, maintaining open communication with the team.

I have extensive experience using Salesforce for CRM management. My tasks included managing data entry, generating reports, and maintaining sales pipeline accuracy. I am adept at using Salesforce features to track leads and opportunities effectively.

I leverage data visualization tools within Salesforce to identify trends and performance metrics. Additionally, I conduct thorough Gong analysis to correlate sales activities with outcomes, identifying areas for improvement in our approach.

I provide robust administrative support, assist with lead research, and ensure data accuracy in our CRM. By facilitating training sessions and streamlining our sales processes, I help empower the team to focus on closing deals.

In my previous role, I identified gaps in our lead follow-up process. I implemented a standardized follow-up schedule that improved our response rate significantly, resulting in higher lead conversion rates and increased sales.

Gong is a sales intelligence tool that records and analyzes sales calls to deliver insights on performance and customer interactions. I appreciate its ability to provide feedback directly to sales reps, facilitating targeted coaching for better outcomes.

I would focus on active listening to fully understand the customer's concern and maintain a calm and professional demeanor. By addressing their issue, showing empathy, and providing timely solutions, I aim to turn a challenging situation into a positive experience.

Communication is vital in this role, as it ensures alignment with the sales team and other departments. Clear communication allows for seamless collaboration, timely updates on leads, and adequate support for sales initiatives.

I utilize project management tools and prioritize tasks daily. By maintaining a clear to-do list and ensuring regular check-ins with the sales team, I can adapt to changing priorities while keeping everything organized.

I admire Attain’s commitment to supporting startups and SMEs with innovative solutions. I see this role as an opportunity to leverage my skills while being part of a dynamic team that values growth, collaboration, and excellence in sales.