Home Furnishings Advisor

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Commission Based Salary ranging from $40,000 to $60,000 based on performance.
• Yearly Bonus Opportunities with the potential to earn up to $25,000 in additional bonuses, based on performance and company success.
• Ashley Sales Academy: A comprehensive, paid 2-week training program to equip you for success.
• Presidents and Premier Programs: Offering additional Weekly bonus opportunities.
• Weekly Commissions/Bonuses on written sales.
• Incentive-Based Trips and Quarterly and Annual Awards to recognize top performers.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we’ll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund: Offering financial support for unexpected life events.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

About this Role:

As a Home Furnishings Advisor, you will be responsible for delivering a unique, personalized, and memorable guest experience. You will serve as an ambassador for our mission, vision, core values, and the way we operate, guiding guests through their home furnishing journey. As a subject matter expert on our products, services, and promotions, you’ll combine your sales expertise with relationship-building skills to ensure every customer leaves satisfied and excited about their purchase.

Essential Functions:

Sales & Customer Service Excellence:

• Sell the full range of Ashley products and services, including home furnishings, accessories, and warranties, by following the Ashley Sales Approach.
• Engage with every guest professionally, welcoming them and ensuring their needs are met while accurately representing the Ashley brand.
• Maximize sales per guest by performing thorough product presentations, closing sales, adding complementary items, and offering furniture protection plans.
• Maintain strong relationships with guests by proactively contacting them through phone, email, or mail during and after the sales process to ensure complete satisfaction and continue serving their home furnishing needs.

Post-Sales Administration:

• Complete all post-sales administrative tasks, ensuring all order details, customer expectations, and Ashley’s terms and conditions are accurately recorded and communicated.
• Provide necessary paperwork (e.g., sales orders, delivery instructions) to the Customer Service Department for execution.
• Enter customer data correctly into the UPs System, ensuring that email addresses and other important information are captured post-sale for future communication.
• Track advertising efforts and build a lead database by completing customer information and sketch forms.

Creating a Professional In-Store Experience:

• Assist fellow associates in maintaining a clean and organized showroom floor by performing regular floor recovery and ensuring compliance with Ashley's safety and health standards.
• Ensure that every guest receives a professional, welcoming in-store experience, reinforcing Ashley’s reputation for exceptional customer service.

Continuous Learning & Professional Development:

• Focus on personal growth by using available learning tools and programs to improve sales performance.
• Stay updated on Ashley business products and initiatives to maintain expert-level knowledge.
• Actively participate in sales meetings and one-on-one coaching sessions with store managers and trainers to develop professionally and increase sales effectiveness.

Key Performance Indicators (KPIs):

• Achieve Sales Budget: Minimum performance standard of $12,000 to $15,000 per week.
• Key sales metrics include Bedding, Close Rate, Protection, Average Sale, Credit Applications, Sales Per Guest, and Net Gross Margin.
• Track and reduce Total Piece Exception Rate and improve the Net Promoter Score to enhance guest satisfaction.

Additional Duties:

• On occasion, assist with cashiering or merchandising the sales floor as needed to maintain smooth store operations.
• Attend meetings or training sessions at other locations, as required.
• Participate in inventory processes and other duties as assigned.

Join Us Today: If you are looking for a rewarding career with industry-leading benefits, a culture that values your growth, and a company that truly cares about its Team Members, we encourage you to apply today. We are looking forward to having you on our team!

Schedule Expectations

Scheduled to work a minimum of 40 hours per week including Saturdays and Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.

Scheduled for two days off each week, except during holidays or blackout periods.

Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Experience Requirements

Must be highly motivated, have positive mindset, and great people skills.

Job Type: Full-time

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount